Statistics On The Cdn Call Answer Breakdown Report; Network Administration Center Supervisor's User Guide Product Release 2 - Northern Telecom NAC User Manual

Standard management reports 11-63

Statistics on the CDN Call Answer Breakdown Report

Base Time Unit
The time frame (for example, interval, day, week, month, or period) for
which the report was generated.
Control DN
This field shows the unique CDN identifier.
ACD-DN Number
This field shows the CDN's target ACD-DNs.
Calls Answd
The number of calls answered for this CDN.
Avg Ans Del Sec
The average delay a caller experienced before the call was answered.
Long Ans Del Sec
The longest time a call waited before being answered.

Network Administration Center Supervisor's User Guide Product release 2