Northern Telecom NAC User Manual page 409

Table 19-2
Overflow statistics fields
Menu # and Entry
Column Heading
Graph Heading
Description
Formula
31. Percentage of all local time overflowed calls
LTOF
%
% LTOF Calls
This represents the percentage of all calls that were answered due to local time overflow (available
with Network ACD Option).
(Num LTOF Calls
32. Percentage of all network time overflowed calls
NTOF
%
% NTOF Calls
This represents the percentage of all calls that were answered due to network time overflow (available
with Network ACD Option).
(Num NTOF Calls
Network Administration Center Supervisor's User Guide Product release 2
100) (Calls Answered + Calls Abandoned)
100) (Calls Answered + Calls Abandoned)
Statistics groups 19-55