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Table 19-2
Overflow statistics fields
Menu # and Entry
Column Heading
Graph Heading
Description
Formula
16. Number of calls abandoned
CALLS
ABAND
Num Abandnd
This represents the total number of calls abandoned before they could be answered by agents of this
ACD-DN.
Calls Abandoned
17. Total number of calls that time overflowed
TOTAL
TOF
CALLS
Tot TOF Call
This is the total number of local time overflowed calls and the total of network time overflowed calls
answered by this ACD-DN.
Num LTOF Calls + Num NTOF Calls
18. Number of calls that queue count overflowed
QOF
CALLS
Num QOF
This represents the number of calls received by this ACD-DN as a result of queue-count overflow.
Num QOF Calls
19. Number of calls that interflowed out
INTER
FLOW
Interflowed
This represents the total number of calls that were received by this ACD-DN that were interflowed out
of the PBX or sent to an external number via night service.
Num Interflow Calls
Network Administration Center Supervisor's User Guide Product release 2
Statistics groups 19-51
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