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Table 19-1
Destination ACD-DN statistics fields
Menu # and Entry
Column Heading
Graph Heading
Description
Formula
105. Number of incoming network time overflowed calls
NTOF
CALLS
NTOF Calls
This represents the total number of network time overflowed calls that were answered by agents of
this ACD-DN (available with Network ACD Option).
Num NTOF Calls
106. Percentage of calls answrd that were local time overflowed-in
LTOF
%
% LTOF Calls
This represents the percentage of all calls that were local time overflowed into this ACD-DN and
subsequently answered by the agents of this ACD-DN (available with Network ACD Option).
(Num LTOF Calls
107. Percentage of calls answrd that were network time overflowed-in
NTOF
%
% NTOF Calls
This represents the percentage of all calls that were network time overflowed into this ACD-DN and
subsequently answered by the agents of this ACD-DN (available with Network ACD Option).
(Num NTOF Calls
Network Administration Center Supervisor's User Guide Product release 2
100)
Calls Answered
100)
Calls Answered
Statistics groups 19-41
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