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Position Status Display 6-5
F9=Graphic display
Displays the information in graphic format (see Figure 6-2). This function
key is only available while the information is displayed in tabular format.
F9=Numeric display
Displays the information in tabular format (see Figure 6-1). This function
key is only available while the information is displayed in graphic format.
Fields
Node-ACDDN
Identifies the source of this information. This may be a NACD-DN or
group total identifier.
Manned
Shows the number of positions in the queue that were manned the last time
the display was updated. In graphic format, the data from this field appears
only as part of the total.
Spare
Shows the number of positions that were not manned the last time the
display was updated.
ACD Call
Shows the number of manned positions which were handling ACD calls the
last time the display was updated.
Not Ready
Shows the number of manned positions which were not available for taking
calls the last time the display was updated.
Waiting
Shows the number of manned positions which were ready to take a call but
did not have a call to take the last time the display was updated.
DN Call
Shows the number of manned positions which were making or receiving a
DN call the last time the display was updated.
Total
In the graphic mode, this field provides the sum of the manned and the
spare positions.
Network Administration Center Supervisor's User Guide Product release 2
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