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Standard management reports 11-53
Statistics on the Control DN Performance Report
Control DN
This field is the unique CDN identifier.
Base Time Unit
The time frame (for example, interval, day, week, month, or period) for
which the report was generated.
Calls Accpt
Total number of calls that entered the CDN.
Calls Answd
Number of calls answered for this CDN.
Avg Ans Del Sec
The average delay a caller experienced before the call was answered.
Long Ans Del Sec
The longest time a call waited before being answered.
Calls Abnd
The total number of calls accepted at the CDN, which were abandoned
while waiting to be answered through the controlled operation.
Long Abd Del Sec
The longest time a call waited before being abandoned.
Srv Lvl%
The percentage of calls answered or abandoned within the maximum delay
threshold.
CALL TERMINATION STATISTICS:
Route
The number of controlled mode calls that were given the "Route TO"
treatment by the CCR application.
Disc
The number of controlled calls that were given a "Force Disconnect"
treatment by the CCR application.
Network Administration Center Supervisor's User Guide Product release 2
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