Cdn Call Answer Breakdown Statistics Fields - Northern Telecom NAC User Manual

CDN call answer breakdown statistics fields

Table 19-8
CDN call answer breakdown statistics fields
Menu # and Entry
Column Heading
Graph Heading
Description
Formula
* Control DN Number
CDN
NUMBER
CDN
The CDN number.
* Control DN Name
CDN
NAME
CDN Name
The name assigned to the CDN. If the name is longer than the field width, it is truncated on the right.
If there is no name assigned to the CDN, the CDN number is printed instead.
* Destination ACD-DN Number
ACD-DN
NUMBER
Dst ACD-DN ID
The destination ACD-DN number.
Network Administration Center Supervisor's User Guide Product release 2
The following table lists the statistics fields available in the CDN Call
Answer Breakdown statistics group. For the data columns, the formula used
to calculate the field is given. These formulae are based on the data field
descriptions described in the "CDN call answer breakdown data fields"
section.
Note: A "*" in this table indicates a key field.
Statistics groups 19-103