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19-36 Statistics groups
Table 19-1
Destination ACD-DN statistics fields
Menu # and Entry
Column Heading
Graph Heading
Description
Formula
90. Number abandoned in category 1
NUM
ABND
CAT1
Num Abnd 1
This represents the actual number of calls that were received by this ACD-DN and then abandoned
within the time represented by Abandoning Delay Spectrum category #1. Calls that are time
overflowed into this ACD-DN do not count towards this value.
Abd Category 1
91. Number abandoned in category 2
NUM
ABND
CAT2
Num Abnd 2
This represents the actual number of calls that were received by this ACD-DN and then abandoned
within the time represented by Abandoning Delay Spectrum category #2. Calls that are time
overflowed into this ACD-DN do not count towards this value.
Abd Category 2
92. Number abandoned in category 3
NUM
ABND
CAT3
Num Abnd 3
This represents the actual number of calls that were received by this ACD-DN and then abandoned
within the time represented by Abandoning Delay Spectrum category #3. Calls that are time
overflowed into this ACD-DN do not count towards this value.
Abd Category 3
P0724352 Standard 1.0
November 1994
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