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7-26 Network Report Definition
Tabular Format Definition
Custom
heading
Format
line
Column
selections
HELP = Help
Creating a standard tabular report—an example
P0724352 Standard 1.0
Figure 7-5
Complete Tabular Format Definition screen
STATISTICS GROUP :
Destination ACD–DN Statistics
FORMAT TITLE
:
Sample Format
CUSTOM HEADINGS (below) & COLUMN SELECTIONS (bottom)
ACD
––QUEUE PROFILE–
DN
SRV
AVG
LVL%
DEL
10
20
###–#### ????????
..%%%
TSF
ACD base
%
DN time
NUM unit
=
Commands
PF1
Follow this procedure to generate a standard tabular report:
Choose "Network Report Definition" from the main menu.
1
The Network Report Definition submenu appears.
Chose "Report Parameter Definition" from the submenu.
2
The Report Parameter Definition screen appears.
3
In the Report Name field, enter Summarized ACD-DN Performance
Report.
4
In the Use of Name field, choose "In menus and on reports" from the
[Options] menu.
5
In the Style field, choose "Tabular" from the [Options] menu.
The Format , Time Frame and Nodes to Query fields appear on the
screen.
6
In the Format field, choose "Summarized ACD-DN Performance
Report" from the [Options] menu.
Fields, which can be defined in the Report Ranges area, appear on the
screen. In this case, the Destination ACD-DN field appears.
November 1994
12:00:00
[English ]
–NUMBER OF CALLS–
ACD
NOT –NON ACD–
ANSW QOF
ABND
30
40
sss
#####
..#####
AV
QOF
CALLS
G
IN
ANSWD
AN
CALL
S
S
DE
L
PF3 = Change Field
PF2 = Options
–––AVG AGENT TIME–––
TALK
RDY
IN OUT
50
60
ssss ssss ssss ssss
#####
CALL
AVG
AVG
AVG AVG
S
DCP
PCP
IN OUT
ABAN
TIME
TIME
DN DN
D
=
REMOVE
70
Erase field
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