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Network Report Definition 7-15
the current period). Enter 96/01/01..96/06/01 to obtain a report starting with
the period including January 1, 1996, and ending with the period including
June 1, 1996. Make certain the first value is lower than the second value.
Leave the field blank to cover all the periods.
Destination ACD-DN
Specifies the destination ACD-DN the report is to cover. This is the
ACD-DN where calls are answered. It also represents the location where
calls are transferred due to queue count overflow or time overflow.
Enter the defined name for the ACD-DN or the ACD-DN itself.
To select a range of destination ACD-DNs, type the lowest ACD-DN to be
included, followed by two periods (..), followed by the highest ACD-DN.
For example, enter 111-1111..555-5555 to produce a report on the
destination ACD-DNs starting with ACD-DN 111-1111 and ending with the
ACD-DN 555-5555. Make certain the first value is lower than the second
value.
Leave the field blank to cover all the destination ACD-DNs.
Source Queue
Specifies the source ACD-DN/CDN the report is to cover. This is the
ACD-DN/CDN where calls are initially routed and then rerouted due to
queue-count overflow or time overflow.
If a report contains trunk statistics, the source queue is an ACD-DN or
CDN. For any other report, the source queue is only an ACD-DN.
Enter the defined name for the ACD-DN/CDN or the ACD-DN/CDN itself.
To select a range of source queues, type the lowest ACD-DN/CDN to be
included, followed by two periods (..), followed by the highest
ACD-DN/CDN. For example enter 111-1111..555-5555 to produce a report
on the source ACD-DNs starting with ACD-DN 111-1111 and ending with
the ACD-DN 555-5555. Make certain the first value is lower than the
second value.
Leave the field blank to cover all the source ACD-DNs/CDNs.
Network Administration Center Supervisor's User Guide Product release 2
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