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19-90 Statistics groups
Table 19-6
Activity code statistics fields
Menu # and Entry
Column Heading
Graph Heading
Description
Formula
11. Average duration activity code charged to
AVG
TIME
Avg Charged
This represents the average amount of call time per entry of this activity code which was spent on
this activity code.
Time Spent
Num Occurrences
12. Number of times activity code charged to
NUM
CHARGES
Num Charged
This represents the total number of times this activity code was selected during all of the calls.
Num Occurrences
P0724352 Standard 1.0
November 1994
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