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19-84 Statistics groups
Table 19-5
DNIS statistics fields
Menu # and Entry
Column Heading
Graph Heading
Description
Formula
12. Number of DNIS calls abandoned
CALLS
ABAND
DNIS Abandnd
This represents the number of calls to a specific DNIS number which were abandoned by callers
while waiting to be answered by an agent.
Calls Abandoned
13. Average ACD Talk Time
AVG
ACD
TALK
TIME
Avg ACD Talk
This represents the average duration of an ACD call to this DNIS number from the time the call was
answered until the call was released.
ACD Talk Time
14. Average answering delay
AVG
ANS
DEL
Avg Ans Del
This represents the average duration a caller to this DNIS number waited before the call was
answered.
Total Answer Delay
P0724352 Standard 1.0
Calls Answered
Calls Answered
November 1994
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