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Table 19-1
Destination ACD-DN statistics fields
Menu # and Entry
Column Heading
Graph Heading
Description
Formula
81. Number answered in category 2
NUM
ANSW
CAT2
Num Answ 2
This represents the actual number of calls that were answered by this ACD-DN within the time
represented by Answering Delay Spectrum category #2. Calls that are time overflowed into this
ACD-DN do not count towards this value.
Ans Category 2
82. Number answered in category 3
NUM
ANSW
CAT3
Num Answ 3
This represents the actual number of calls that were answered by this ACD-DN within the time
represented by Answering Delay Spectrum category #3. Calls that are time overflowed into this
ACD-DN do not count towards this value.
Ans Category 3
83. Number answered in category 4
NUM
ANSW
CAT4
Num Answ 4
This represents the actual number of calls that were answered by this ACD-DN within the time
represented by Answering Delay Spectrum category #4. Calls that are time overflowed into this
ACD-DN do not count towards this value.
Ans Category 4
Network Administration Center Supervisor's User Guide Product release 2
Statistics groups 19-33
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