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Standard management reports 11-43
Statistics on the Target ACD-DN Calls Profile Report
Base Time Unit
The time frame (for example, interval, day, week, month, or period) for
which the report was generated.
Calls Answered TOT
The number of calls that were answered by agents of the destination
ACD-DN on the customer's node that originated at the source
node/ACD-DN. This includes calls which were basic, enhanced and
network time overflowed or queue-count overflowed into the destination
ACD-DN.
Calls Answered TOF Local
The number of calls that were answered by agents of the destination
ACD-DN on the customer's node that originated at the source ACD-DN.
This includes calls which were basic and enhanced time overflowed into
the destination ACD-DN. This field appears as zero in data records where
the source and destination ACD-DNs are either on different nodes or equal.
See LTOF Calls in the "Overflow statistics" section of "Statistics groups"
chapter in this document.
Calls Answered TOF Ntwk
The number of calls that were answered by agents of the destination
ACD-DN on the customer's node that originated at the source
node/ACD-DN and were network time overflowed into the destination
ACD-DN. This field appears as zero where the source and destination
ACD-DNs are on the same node. See NTOF Calls in the "Overflow
statistics" section of "Statistics groups" chapter in this document.
Tot Num QOVF
The number of calls that were answered by agents of the destination
ACD-DN on the customer's node that originated at the source ACD-DN
and were queue-count overflowed into the destination ACD-DN. This field
appears as zero when the source and destination ACD-DN are equal or the
destination ACD-DN is on a remote node.
Avg Ans Delay TOT
Average speed of answer from a source ACD-DN perspective. This
statistic includes the time delay for basic, enhanced and network time
overflowed calls.
Network Administration Center Supervisor's User Guide Product release 2
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