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Standard management reports 11-61
CDN Call Answer Breakdown Report
The CDN Call Answer Breakdown Report shows the traffic through the
CDNs and the answering ACD-DNs. This feature assumes that the
answering ACD-DN is always on the same node as the CDN. It will not be
compatible with future releases of CCR that allow an ACD-DN from a
different node to answer the CDN call.
This report is available for each of the standard NAC report time frames
(for example, interval, shift, day, week, month, and period).
This report only contains meaningful data if the CCR/EAR MIS option is
enabled in one or more Meridian MAX nodes. If a Meridian MAX node
requested does not have CCR/EAR enabled, a line appears on the report's
banner page indicating the node's name, address and a message that the
requested data type is not supported. If CCR/EAR is enabled but the
requested data is not in the Meridian MAX database, a line appears in the
report's banner page indicating the node's name, address and a message that
data was not available from the node.
The key fields for the CDN Call Answer Breakdown Report are ACD-DN,
Control DN, and Base Time Unit.
Network Administration Center Supervisor's User Guide Product release 2
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