Standard Management Reports - Northern Telecom NAC User Manual

Standard management reports

The NAC is equipped with a variety of standard management reports,
which are described in this chapter. To print these reports, the user must
define the report type and parameters in the Report Parameter Definition
feature, described in the "Network Report Definition" chapter.
The reports may initially seem challenging to analyze, but with practice and
experience they can become invaluable tools. They provide information on
current activities and indicate trends. They also show the efficiency,
cost-effectiveness, and productivity of the NAC.
The standard reports, which can be accessed with the NAC, are:
Summarized ACD-DN Performance Report
ACD-DN Delay Before Answering Report
ACD-DN Delay Before Abandoning Report
All Trunks Busy Report
ACD-DN by Route Performance Report
Route by ACD-DN Performance Report
DNIS Performance Report
ACD-DN by Activity Code Report
Activity Code by ACD-DN Report
Network Trunk Utilization Report
Diverted Call Profile Report
Target ACD-DN Calls Profile Report
Network ACD-DN Performance Report
RAN Route Report
Network Administration Center Supervisor's User Guide Product release 2
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