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19-8 Statistics groups
Tot ETOF Src Delay
The total delay experienced at the originating node for all enhanced time
overflow calls answered at this destination ACD-DN. It is the time spent
waiting at the originating queue before being logically queued at the
destination ACD-DN.
Tot NTOF Dst Delay
The total delay experienced at the destination ACD-DN for all network
time overflow answered calls. It is the time spent waiting in the logical
network queue before being answered by the destination ACD-DN.
Tot NTOF Src Delay
The total delay experienced at the originating node for all network time
overflow answered calls answered at this destination ACD-DN. It is the
time spent waiting at the originating queue before being logically queued at
the destination ACD-DN.
Total Abandon Delay
The total delay of all abandoned calls.
Total Answer Delay
The total delay experienced by all answered calls, excluding calls which
network or local time overflowed into this ACD-DN.
Total LTOF Delay
The total answering delay of all calls answered by the ACD-DN which
reached this queue by local time overflowing. This includes basic time
overflow delay for all Meridian MAX systems, and the entire enhanced
time overflow delay to local queues for Meridian MAX systems with
NACD.
Wait Time
The total time spent by all agents of this ACD-DN waiting for an ACD call,
not including time spent on DN calls while waiting; that is the ACD
telephone was idle.
Walkaway Time
The total time spent by all agents of this ACD-DN in walkaway state.
P0724352 Standard 1.0
November 1994
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