1. Manuals
  2. Brands
  3. Northern Telecom Manuals
  4. PBX
  5. NAC
  6. User manual

Northern Telecom NAC User Manual

Network administration center
Hide thumbs Also See for NAC:
Table of Contents

Advertisement

Quick Links

Download this manual See also: User Manual, Installation Manual
Electronic Private Automatic Branch Exchange and Business Communication Systems
Network Administration Center (NAC)
System Administration and Maintenance Guide
Publication number:
Product release:
Document release:
Date:
Copyright
Northern Telecom 1994
All rights reserved
Printed in the United States of America
This Information is subject to change without notice. Northern Telecom reserves the right to make changes
in design or components as progress in engineering and manufacturing may warrant.
Meridian, Meridian 1, NAC and Meridian MAX are trademarks of Northern Telecom.
HP, RuggedWriter, DeskJet, PaintJet, LaserJet and Vectra are trademarks of Hewlett-Packard. UNIX is a
trademark of UNIX System Laboratories Inc. DEC, VT, and LA 195i are trademarks of Digital Equipment
Corporation. XENIX, and MS/DOS are registered trademarks of Microsoft Corporation. ENP and Ethernet
are copyrights of Communication Machinery Corporation. PC, and AT are trademarks of International
Business Machines Corporation. Reflections is a registered trademark of Walker Richer & Quinn, Inc.
553-4011-510
2
Standard 1.0
November 1994

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the NAC and is the answer not in the manual?

Questions and answers

Related Manuals for Northern Telecom NAC

Summary of Contents for Northern Telecom NAC

  • Page 1 This Information is subject to change without notice. Northern Telecom reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. Meridian, Meridian 1, NAC and Meridian MAX are trademarks of Northern Telecom. HP, RuggedWriter, DeskJet, PaintJet, LaserJet and Vectra are trademarks of Hewlett-Packard. UNIX is a trademark of UNIX System Laboratories Inc.

  • Page 2: Publication History

    Publication history November 1994 This document was issued as the Network Administration Center (NAC) 2 System Administration and Maintenance Guide (NTP 553-4011-510) Standard 1.0. Network Administration Center System Administration and Maintenance Guide Product release 2...

  • Page 3: Table Of Contents

    Help facility 3-2 View NAC options 3-2 Shutdown the System 3-4 Backup Customer Data to Tape 3-5 Diagnostics 3-6 Password change 3-8 Configuration of NAC System (View Only) 3-9 Network Administration Center System Administration and Maintenance Guide Product release 2...
  • Page 4 Contents Maintenance and administration programs: system shutdown Help facility 4-2 View NAC options 4-2 Restart and Power Down Utilities 4-4 Backup and Restore Utilities 4-7 Diagnostics 4-10 Password change 4-12 Configure NAC System 4-13 NAC error messages Task errors 5-1...

  • Page 5: About This Document

    Meridian 1 and Meridian 1-ready systems, such as Meridian 1 SL-1 style cabinets that have been upgraded. Conventions The following conventions are used throughout the NAC document set: CALLS ANSWD Words in this type represent the data seen on the screens and reports.

  • Page 6: Network Configuration Control

    For example: Refer to the “Profile Maintenance” chapter. NAC Operations Italicized text represents references to other documents. For example: Refer to the NAC 1.0 Installation (NTP 553-4011-100) document. Other NAC documents Additional information about the Network Administration Center (NAC)

  • Page 7: Reference To Other Acd Documents

    Reference to other ACD documents Other Northern Telecom ACD documents associated with NAC are listed below: P0802089 P0802091 553-4001-111 553-4001-811 553-4001-911 553-4001-210 553-4001-212 553-4011-800 P0734020 P0743664 P0743656 553-4001-111 553-4001-811 553-4001-911 553-4001-210 553-4001-212 P0741145 Network Administration Center System Administration and Maintenance Guide Product release 2 About this document xi Meridian MAX 6 Supervisor’s User Guide...

  • Page 8: Sample Screens

    For more information, please refer to the NAC 2 Supervisor’s User Guide (P0724352), “The NAC workstation” chapter, “Keyboard” section.

  • Page 9: Introduction

    NAC hardware, and changing the database configuration. The NAC error messages section lists the operating and task errors that can be generated during the NAC operation. Background Diagnostics Background diagnostic programs are run regularly on the NAC.
  • Page 10 The Meridian MAX system (Version 4.3x, Version 6.xx, and higher) is programmed to seek and respond to the NAC poll. Provided that the poll is taken by the NAC and responded to by the Meridian MAX, the system can interact with the Meridian MAX system.

  • Page 11: Maintenance And Administration Programs: Overview

    Log into the console as maint. A prompt for a password appears. Enter the current password. This is the password supplied by the NAC supplier or modified by the network administrator. The NAC Maintenance and Administration main menu appears, if the correct password is entered.

  • Page 12: Hardware Platform

    Maintenance and Administration programs. This is not recommended. Changing the NAC system time Follow this procedure to reset the NAC system time for situations such as an adjustment in Daylight Savings Time: Display the NAC Maintenance and Administration main menu (system running mode).
  • Page 13 Press r to select the Restart and Power Down Utilities option. The Restart and Power Down Utilities submenu appears. Press r to select the Restart the NAC System option. A prompt appears to confirm that the system is to be restarted.

  • Page 14: Maintenance And Administration Programs: System Running

    If the system is not already running, refer to the “Logging into the system” section in the “Maintenance and administration programs: overview” chapter for more information. Figure 3-1 shows the NAC Maintenance and Administration main menu while the NAC is running. Figure 3-1...

  • Page 15: Help Facility

    {ENTER} to view this information. View NAC options Press v and {ENTER} on the main menu to access the View NAC Options submenu, shown in Figure 3-2. This submenu provides access to the current options (including options such as software version number or hard drive size) and information on the application tape.
  • Page 16 Maintenance and administration programs: system running 3-3 Tape ID Display Press t and {ENTER} to display the application tape identification information. This allows the maintenance personnel to verify the NAC application tape before installing from it. Help Press h and {ENTER} to display the Help screen.

  • Page 17: Shutdown The System

    3-4 Maintenance and administration programs: system running Shutdown the System Press s and {ENTER} on the main menu to shut down the NAC software. A prompt appears to confirm the instruction. Enter y and {ENTER} to confirm the shutdown, or just {ENTER} to quit.

  • Page 18: Backup Customer Data To Tape

    The system verifies that the customer data is written to the tape. When the process is completed, the inserted tape becomes the back-up tape. Label the tape with the current date and time. Figure 3-3 Inserting a cassette into the NAC tape drive Installation tape Notch points down...

  • Page 19: Diagnostics

    Press v, s, p, c, d, u, f, h, or q and ENTER: View NAC Error Log Press v and {ENTER} to view the NAC error log. This is a record of the error and information messages generated by the NAC since the midnight routines were last run.
  • Page 20 Maintenance and administration programs: system running 3-7 Print NAC Error Log Press p and {ENTER} to print the NAC error log to the system’s default tabular printer. Cancel Printing of the NAC Error Log Press c and {ENTER} to cancel printing of the NAC error log.

  • Page 21: Password Change

    3-8 Maintenance and administration programs: system running Password change Press p and {ENTER} on the main menu to change the NAC Maintenance and Administration password. This causes the following message to appear: New Password: Follow this procedure to change the password: When the New Password prompt appears, enter the new password and press {ENTER}.

  • Page 22: Configuration Of Nac System (View Only)

    Maintenance and administration programs: system running 3-9 Configuration of NAC System (View Only) Press c and {ENTER} on the main menu to access the Configure NAC System submenu, shown in Figure 3-5. This provides options to view the port assignments, network configurations, and system parameters. The information is for display purposes only and cannot be changed.

  • Page 23: Function Keys

    FUNCTION KEYS PF1=Commands The following commands are available after pressing [Commands]: Exit (without saving changes) Returns the system to the Configure NAC System submenu without saving changes. PF1=Select no command Removes the Commands pop-up from the screen. F6=View customer default printers Displays the customer’s default tabular printer and default graphic printer.
  • Page 24 Note: For network links, when the connection is done via the modem, the number to be dialed is stored in the modem itself. For more information, see the NAC 2 Installation Guide (NTP 553-4011-110), “Peripheral devices” chapter, “Network Link modems” section.
  • Page 25 Network Definition (View Only) To access this screen, position the cursor over the “Network Definition (View Only)” option on the Configure NAC System screen and press {ENTER}. The NAC Network Definition/Installation screen, shown in Figure 3-7, appears. This screen can only be used to view the nodes connected to the NAC.
  • Page 26 The value must be between –12.0 and +12.0 in 0.5 hour units. For example, if the NAC site is in New York, and the nodal site is in Los Angeles, -3.0 appears as the time zone because there are three hours difference between Eastern Time and Pacific Time.
  • Page 27 System Parameters (View Only) To access this screen, position the cursor over the “System Parameters (View Only)” option on the Configure NAC System screen and press {ENTER}. The System Parameters screen, shown in Figure 3-8, appears. This screen can only be used to view the various system parameters.
  • Page 28 Statistics Transmission Rate Determines the frequency of statistics transmission from each Meridian MAX site to the NAC. It must be set according to the amount of data being transmitted and the speed of the transmission. Network Administration Center System Administration and Maintenance Guide Product release 2...

  • Page 29: Maintenance And Administration Programs: System Shutdown

    “Shutdown the system” section under “Maintenance and administration programs: system running” chapter for instructions for shutting down. Figure 4-1 NAC Maintenance and Administration menu Press v,r,b,d,p,c,h, or 1 and ENTER: Network Administration Center System Administration and Maintenance Guide Product release 2...

  • Page 30: Help Facility

    {ENTER} to view this information. View NAC options Press v and {ENTER} on the main menu to access the View NAC Options submenu, shown in Figure 4-2. This submenu provides access to the current options (including options such as software version number or hard drive size) and information on the application tape.
  • Page 31 Maintenance and administration programs: system shutdown 4-3 Tape ID Display Press t and {ENTER} to display application tape identification information. This allows the maintenance personnel to verify the NAC application tape before installing from it. Help Press h and {ENTER} to display the Help screen.

  • Page 32: Restart And Power Down Utilities

    Restart & Power Down Utilities submenu Press r,s,i,h, or q and ENTER: Restart the NAC System Press r and {ENTER} to restart the NAC. This option allows NAC to be restarted when it is not running. Press y and {ENTER} to confirm the system restart.
  • Page 33 Maintenance and administration programs: system shutdown 4-5 Secure the System for Power Down Press s and {ENTER} to safely power the NAC down. Do not attempt to power down the system without running this option first. A power down is required to perform any hardware maintenance or to reset the software if the normal “Restart the NAC System”...
  • Page 34 4-6 Maintenance and administration programs: system shutdown login, supervisor display, or any system default printers) must be reassigned during boot-up to other cards in port assignment. For any other printers on the removed card, the result is similar to deleting printers in port assignment.

  • Page 35: Backup And Restore Utilities

    Maintenance and administration programs: system shutdown 4-7 Backup and Restore Utilities Press b and {ENTER} on the main menu to access the Backup and Restore Utilities submenu, shown in Figure 4-4. This provides options to back up the customer data to tape, restore customer data from tape, and load a new software release.
  • Page 36 If the hardware configuration of the NAC has changed since the back-up tape was made, use the “Configure NAC System” option from the main menu after the customer data is restored.
  • Page 37 Maintenance and administration programs: system shutdown 4-9 Load New Software Release Press l and {ENTER} to install a new version of the software. Note: It is recommended that a back-up be made of the current customer data before installing new software. Help Press h and {ENTER} to display the Help screen.

  • Page 38: Diagnostics

    Press v,s,p,c,d,u,f,t,h, or q and ENTER: View NAC Error Log Press v and {ENTER} to view the NAC error log. This is a record of the error and information messages generated by the NAC since the midnight routines were last run. Refer to the “NAC error messages” chapter for more information.
  • Page 39 NAC. Each disk block is 512 bytes. Test I/O Ports Press t and {ENTER} to test the I/O ports. To use this utility, the NAC must be shut down and all terminals and printers connected to it must be turned on. After this option is selected, the message...

  • Page 40: Password Change

    4-12 Maintenance and administration programs: system shutdown Password change Press p and {ENTER} on the main menu to change the NAC Maintenance and Administration password. This causes the following message to appear: New Password: Follow this procedure to change the password: When the New Password prompt appears, enter the new password and press {ENTER}.

  • Page 41: Configure Nac System

    Maintenance and administration programs: system shutdown 4-13 Configure NAC System Press c and {ENTER} on the main menu to access the Configure NAC System submenu, shown in Figure 4-7. This submenu provides access to assign ports, configure the network, and set system parameters.
  • Page 42 Returns the system to the Configure NAC System submenu without saving changes. Save changes and exit Saves the changes and returns the system to the Configure NAC System submenu. PF1=Select no command Removes the Commands pop-up window from the screen.
  • Page 43 Note: For network links, when the connection is done via the modem, the number to be dialed is stored in the modem itself. For more information, see the NAC 2 Installation Guide (NTP 553-4011-110), “Peripheral devices” chapter, “Network Link modems” section.
  • Page 44 4-16 Maintenance and administration programs: system shutdown Baud Specifies the communication speed used by each device. Modems can be set to 2400 or 9600 baud. Directly connected devices communicate at 9600 baud. Name/Comment Specifies the identifier for each port. This can be used to identify the location of the device connected to each port in the work environment.

  • Page 45: Network Definition

    4-9. This screen allows the network to be configured by defining all of the nodes which are to be connected to the NAC. Nodal information can be added or modified to the MIS network. A node can also be deleted, enabled, or disabled from the network.
  • Page 46 Specifies the difference between the time at the nodal site and the NAC site. The value must be between –12.0 and +12.0 in 0.5 hour units. For example, if the NAC site is in New York, and the nodal site is in Los Angeles, difference between Eastern Time and Pacific Time.
  • Page 47 NAC, and remote supervisor logins to the node are prohibited. If this field is set to enabled, the node provides information to the NAC, supervisor messages are transmitted to or from the node, remote printing can occur between the node and the NAC, and remote supervisor logins to the node are permitted.

  • Page 48: System Parameters

    System Parameters To access this screen, position the cursor bar over the “System Parameters” option on the Configure NAC System screen and press {ENTER}. The NAC System Parameters screen appears as shown in Figure 4-10. This screen allows you to make changes to the various system parameters.
  • Page 49 Network Administrator Password This field is optional. It provides the password that must be entered to access the NAC’s network administration node. If the field is left blank, a supervisor with network administrator privileges, defined in his/her profile, can always be in network administrator mode when logged in. This feature is described in detail in the NAC 2 Supervisor’s User Guide (P0724352).
  • Page 50 Statistics Transmission Rate Determines the frequency of statistics transmission from each Meridian MAX site to the NAC. It must be set according to the amount of data being transmitted and the speed of the transmission. 553-4011-510 Standard 1.0 November 1994...

  • Page 51: Nac Error Messages

    NAC error messages The NAC error messages, which are descriptive in nature, are displayed directly on the NAC maintenance console. There are two groups of errors: operating system errors and task errors. All errors are logged by the system. This chapter deals with NAC error messages; for information on operating system errors, refer to the “Operating system error messages”...
  • Page 52 5-2 NAC error messages The format of a task error message is: eeeeeeeeee PROGRAM: pppppppppp TASK: tttttttttt INCIDENT OCCURRED AT hh:mm:ss FUNCTION: ffff IN MODULE: mmmm LINE NUMBER: nn Where: eeeeeeeeee xxxxxxxxxx pppppppppp tttttttttt ffff mmmm 553-4011-510 Standard 1.0 November 1994...

  • Page 53: Fatal Errors

    A database error has occurred. Reinstall the hardware and software if there were errors during the most recent installation. “alarms are not allowed in NAC” signal processor A system error has occurred. Ignore the message if this is an isolated incident. Call your Northern Telecom service representative if the problem persists.
  • Page 54 Installation failed or the site has an improper version of the release materials. Check your release materials (that is, version number and system type). If they are correct, then reinstall the NAC system. Otherwise, call your Northern Telecom service representative. 553-4011-510 Standard 1.0 November 1994 Module Uncc_mem.c...
  • Page 55 Installation failed or the site has an improper version of the release materials. Check your release materials (that is, version number and system type). If they are correct, then reinstall the NAC system. Otherwise, call your Northern Telecom service representative. “Can not open pipe for maintenance”...
  • Page 56 Installation failed or the site has an improper version of the release materials. Check your release materials (that is, version number and system type). If they are correct, then reinstall the NAC system. Otherwise, call your Northern Telecom service representative. “Can not open response pipe”...
  • Page 57 If no memory problem is uncovered and the problem persists, call your Northern Telecom service representative. Network Administration Center System Administration and Maintenance Guide Product release 2 Module Ucstats.c Ucstats.c Ulinkread.c Unaclink.c ctl_main.c NAC error messages 5-7...
  • Page 58 Installation failed or the site has an improper version of the release materials. Check your release materials (that is, version number and system type). If they are correct, then reinstall the NAC system. Otherwise, call your Northern Telecom service representative. “cannot find the path directory”...
  • Page 59 Installation failed or the site has an improper version of the release materials. Check your release materials (that is, version number and system type). If they are correct, then reinstall the NAC system. Otherwise, call your Northern Telecom service representative. “cannot open prog_list”...
  • Page 60 Installation failed or the site has an improper version of the release materials. Check your release materials (that is, version number and system type). If they are correct, then reinstall the NAC system. Otherwise, call your Northern Telecom service representative. “Cannot open terminal device in CLOCAL mode”...
  • Page 61 If they are, shut down the system and run “Test I/O Ports” from the System Diagnostics menu. If the problem persists, call your Northern Telecom service representative. Network Administration Center System Administration and Maintenance Guide Product release 2 Module ctl_utils.c ctl_master.c Unccrcv.c monitor.c Usupmsg.c Usupmsg.c Uterm_setup.c NAC error messages 5-11...
  • Page 62 A database error has occurred. Reinstall the hardware and software if there were errors during the most recent installation/upgrade of the NAC system. If there were no errors during the installation/upgrade, or if the problem persists after reinstallation, call your Northern Telecom service representative.
  • Page 63 A database error has occurred. Reinstall the hardware and software if there were errors during the most recent installation/upgrade of the NAC system. If there were no errors during the installation/upgrade, or if the problem persists after reinstallation, call your Northern Telecom service representative.
  • Page 64 A database error has occurred. Reinstall the hardware and software if there were errors during the most recent installation/upgrade of the NAC system. If there were no errors during the installation/upgrade, or if the problem persists after reinstallation, call your Northern Telecom service representative.
  • Page 65 A database error has occurred. Reinstall the hardware and software if there were errors during the most recent installation/upgrade of the NAC system. If there were no errors during the installation/upgrade, or if the problem persists after reinstallation, call your Northern Telecom service representative.
  • Page 66 A database error has occurred. Reinstall the hardware and software if there were errors during the most recent installation/upgrade of the NAC system. If there were no errors during the installation/upgrade, or if the problem persists after reinstallation, call your Northern Telecom service representative.
  • Page 67 A database error has occurred. Reinstall the hardware and software if there were errors during the most recent installation/upgrade of the NAC system. If there were no errors during the installation/upgrade, or if the problem persists after reinstallation, call your Northern Telecom service representative.
  • Page 68 A database error has occurred while building the printer items. Reinstall the hardware and software if there were errors during the most recent installation/upgrade of the NAC system. If there were no errors during the installation/upgrade, or if the problem persists after reinstallation, call your Northern Telecom service representative.
  • Page 69 An error occurred during creation of the User Language Database shared memory. The task was unable to properly read the database file. Verify that the NAC installation has no errors. If no errors exist, contact your Northern Telecom service representative. Otherwise, re-install the NAC software.
  • Page 70 A database error has occurred. Reinstall the hardware and software if there were errors during the most recent installation/upgrade of the NAC system. If there were no errors during the installation/upgrade, or if the problem persists after reinstallation, call your Northern Telecom service representative.
  • Page 71 A database error has occurred. Reinstall the hardware and software if there were errors during the most recent installation/upgrade of the NAC system. If there were no errors during the installation/upgrade, or if the problem persists after reinstallation, call your Northern Telecom service representative.
  • Page 72 A database error has occurred. Reinstall the hardware and software if there were errors during the most recent installation/upgrade of the NAC system. If there were no errors during the installation/upgrade, or if the problem persists after reinstallation, call your Northern Telecom service representative.
  • Page 73 A database error has occurred. Reinstall the hardware and software if there were errors during the most recent installation/upgrade of the NAC system. If there were no errors during the installation/upgrade, or if the problem persists after reinstallation, call your Northern Telecom service representative.
  • Page 74 Installation failed or the site has an improper version of the release materials. Check your release materials (that is, version number and system type). If they are correct, then reinstall the NAC system. Otherwise, call your Northern Telecom service representative. “floating–point exception”...
  • Page 75 A database error has occurred. Reinstall the hardware and software if there were errors during the most recent installation/upgrade of the NAC system. If there were no errors during the installation/upgrade, or if the problem persists after reinstallation, call your Northern Telecom service representative.
  • Page 76 A database error has occurred. Reinstall the hardware and software if there were errors during the most recent installation/upgrade of the NAC system. If there were no errors during the installation/upgrade, or if the problem persists after reinstallation call your Northern Telecom service representative.
  • Page 77 Installation failed or the site has an improper version of the release materials. Check your release materials (that is, version number and system type). If they are correct, then reinstall the NAC system. Otherwise, call your Northern Telecom service representative. “Invalid argument [%c]. Use: –p –m (–I –O –R)”...
  • Page 78 5-28 NAC error messages Table 5-1 Fatal error messages Error Message Task Explanation Error Recovery Procedure “Invalid arguments passed” nccsend A system error has occurred. Reinstall the hardware and software if there were errors during the most recent installation/upgrade. If the problem persists after reinstallation call your Northern Telecom service representative.
  • Page 79 A database error has occurred. Reinstall the hardware and software if there were errors during the most recent installation/upgrade of the NAC system. If there were no errors during the installation/upgrade, or if the problem persists after reinstallation, call your Northern Telecom service representative.

  • Page 80: A System Error Has Occurred

    Reinstall the hardware and software if there were errors during the most recent installation/upgrade of the NAC system. If there were no errors during the most recent installation/upgrade of the NAC system, or if the problem persists after reinstallation, call your Northern Telecom service representative.

  • Page 81: Service Representative

    A system error has occurred. Re-install the hardware and software if there were errors during the most recent installation/upgrade of the NAC system. If there were no errors during the installation/upgrade or the problem persists after re-installation, call your Northern Telecom service representative.
  • Page 82 5-32 NAC error messages Table 5-1 Fatal error messages Error Message Task Explanation Error Recovery Procedure “Menu does not contain any menu items” lib_usrif An internal system variable has reached an illegal state. The task should begin its recovery process and will start again without user intervention. If the problem reoccurs then call your Northern Telecom service representative.

  • Page 83: A System Error Was Detected

    Installation failed or the site has an improper version of the release materials. Check your release materials (that is, version number and system type). If they are correct, then reinstall the NAC system. Otherwise, call your Northern Telecom service representative. “no Comm Manager for master”...
  • Page 84 5-34 NAC error messages Table 5-1 Fatal error messages Error Message Task Explanation Error Recovery Procedure “no Comm Manager for requestor” MAPA Controller An internal system variable has reached an illegal state. The task should begin its recovery process and will start again without user intervention. If the problem reoccurs then call your Northern Telecom service representative.
  • Page 85 Check whether any errors occurred during installation. Re-install the hardware and software if there were errors during the most recent installation/upgrade of the NAC system. If there were no errors during the installation/upgrade, or if the problem persists after re-installation, contact your Northern Telecom service representative.

  • Page 86: A System Error Was Detected

    5-36 NAC error messages Table 5-1 Fatal error messages Error Message Task Explanation Error Recovery Procedure “Non–continuous CELL array” lib_usrif An internal system variable has reached an illegal state. The task should begin its recovery process and will start again without user intervention. If the problem reoccurs then call your Northern Telecom service representative.
  • Page 87 Installation failed or the site has an improper version of the release materials. Check your release materials (that is, version number and system type). If they are correct, then reinstall the NAC system. Otherwise, call your Northern Telecom service representative. “Pathname of video attributes file is unknown”...

  • Page 88: A System Error Has Occurred

    A database error has occurred. Reinstall the hardware and software if there were errors during the most recent installation/upgrade of the NAC system. If there were no errors during the installation/upgrade, or if the problem persists after reinstallation, call your Northern Telecom service representative.

  • Page 89: Representative If The Problem Persists

    A database error occurred while trying to read from the table (%s). Check the error message for the <Task> and <Module> reporting the problem. Contact your Northern Telecom service representative for assistance. Network Administration Center System Administration and Maintenance Guide Product release 2 Module Ucquery.c Urptgen.c Urpt_mapaif.c Urpt_mapaif.c Uquery_util.c Usignal.c <Module> NAC error messages 5-39...
  • Page 90 5-40 NAC error messages Table 5-1 Fatal error messages Error Message Task Explanation Error Recovery Procedure “Selsort failure [%d] ––: %s” <Task> A database error has occurred while the system performed a selection and sort from the table ‘%s’. Contact your Northern Telecom service representative.
  • Page 91 The task should begin its recovery process and will start again without user intervention. If the problem reoccurs then call your Northern Telecom service representative. Network Administration Center System Administration and Maintenance Guide Product release 2 Module Uterm_cntrl.c Uterm_cntrl.c Udisp_sema.c Udisp_sema.c Udisp_sema.c Udisp_sema.c NAC error messages 5-41...
  • Page 92 Installation failed or the site has an improper version of the release materials. Check your release materials (that is, version number and system type). If they are correct, then re-install the NAC system. Otherwise, call your Northern Telecom representative. “Token granting semaphore initialization failed”...
  • Page 93 (ULANGDB). This is a serious error and indicates that users will not have access to any of the text they have defined in the system such as report titles. Shut down and restart the NAC system. If the problem persists, contact your Northern Telecom service representative.
  • Page 94 Shut down and restart the NAC system. If the problem persists, contact your Northern Telecom service representative. “unable to access App. in pipe”...
  • Page 95 A database error has occurred. Check your release materials (that is, version number and system type). If they are correct, then reinstall the NAC system. Otherwise, call your Northern Telecom service representative. “Unable to close file: stdout” sys_rpts A system error has occurred.
  • Page 96 5-46 NAC error messages Table 5-1 Fatal error messages Error Message Task Explanation Error Recovery Procedure “Unable to create CC queue memory segment” cclib Either insufficient memory was installed in the system, irregular system activities occurred, or a system error was detected.
  • Page 97 A database error has occurred. Reinstall the hardware and software if there were errors during the most recent installation/upgrade of the NAC system. If there were no errors during the installation/upgrade, or if the problem persists after reinstallation, call your Northern Telecom service representative.
  • Page 98 5-48 NAC error messages Table 5-1 Fatal error messages Error Message Task Explanation Error Recovery Procedure “Unable to open file: graphic report data intermediate file” crptgen A system error has occurred. Check the definition to ensure that it was established properly. Perform the print function again.
  • Page 99 Installation failed or the site has an improper version of the release materials. Check your release materials (that is, version number and system type). If they are correct, then reinstall the NAC system. Otherwise, call your Northern Telecom service representative. “Unable to open output file for writing.”...
  • Page 100 “Unable to open ULANGDB file” LangServer An error occurred in an initial attempt to open the User Language Database. Verify that the NAC installation has no errors. If no errors exist, contact your Northern Telecom service representative. Otherwise, re-install the NAC software. Contact your Northern Telecom service representative if the problem persists.
  • Page 101 Check the definition to ensure that it was established properly. Perform the print function again. Call your Northern Telecom service representative if the problem persists. Network Administration Center System Administration and Maintenance Guide Product release 2 Module ncc_sched.c ncc_sched.c Umkgrpt.c Umkgrpt.c Ucquery.c Umkgrpt.c Umkgrpt.c NAC error messages 5-51...
  • Page 102 5-52 NAC error messages Table 5-1 Fatal error messages Error Message Task Explanation Error Recovery Procedure “Unable to send data to SWS proc., rc = %d” crptgen A system error has occurred. Check the definition to ensure that it was established properly. Perform the print function again.
  • Page 103 The task should begin its recovery process and will start again without user intervention. If the problem reoccurs then call your Northern Telecom service representative. Network Administration Center System Administration and Maintenance Guide Product release 2 Module fxfr.c lang.c Ulinkread.c Unaclink.c Ucom_hdl Uncc_req.c mapaif.c NAC error messages 5-53...
  • Page 104 5-54 NAC error messages Table 5-1 Fatal error messages Error Message Task Explanation Error Recovery Procedure “write fails” MAPA Client Either insufficient memory was installed in the system, irregular system activities occurred, or a system error was detected. The task should begin its recovery process and will start again without user intervention. If the problem reoccurs then call your Northern Telecom service representative.

  • Page 105: Warning Error Messages

    The requested system report will be generated in the customer default language. If the problem persists, call your Northern Telecom service representative. “Agent statistic group not supported at the CMIS” cquery The feature is not supported in NAC. No recovery procedure is required. “Already Logged on–Logging Out” naclink A system variable has reached an illegal state.
  • Page 106 “application directory not found” MAPA Controller A file cannot be found. Verify that the NAC installation had no errors. If so, then call your Northern Telecom service representative. Otherwise, reinstall the NAC software. Call your Northern Telecom service representative if the problem persists.
  • Page 107 This message implies that there is an activation key mismatch. Verify that the NAC installation has no errors. Ensure that the correct installation diskettes were used during the installation. If the correct diskettes were used, call your Northern Telecom service representative.
  • Page 108 5-58 NAC error messages Table 5-2 Warning error messages Error Message Task Explanation Error Recovery Procedure “Bad ACDTERMCAP parameter: missing ‘#’ for numeric parameter” lib_usrif There is a problem in the terminal capabilities file for this device. The numeric capability specified does not contain a ‘#’.
  • Page 109 “bin directory not found” MAPA Controller A file cannot be found. Verify that the NAC installation had no errors. If so, then call your Northern Telecom service representative. Otherwise, reinstall the NAC system. Call your Northern Telecom representative if the problem persists.
  • Page 110 “can not find shared memory directory” naclink A file cannot be found. Verify that the NAC installation had no errors. If so, then call your Northern Telecom service representative. Otherwise, reinstall the NAC system. Call your Northern Telecom representative if the problem persists.
  • Page 111 “cannot access shared memory file” naclink A file cannot be found. Verify that the NAC installation had no errors. If so, then call your Northern Telecom service representative. Otherwise, reinstall the NAC system. Call your Northern Telecom representative if the problem persists.
  • Page 112 5-62 NAC error messages Table 5-2 Warning error messages Error Message Task Explanation Error Recovery Procedure “Cannot add error information to report information file” sys_rpts A system error has occurred. Ignore this message if this is an isolated incident, otherwise shut down and restart the system.
  • Page 113 Ignore this message if this is an isolated incident. Otherwise, shut down and restart the system. If the problem persists, call your Northern Telecom service representative. Network Administration Center System Administration and Maintenance Guide Product release 2 Module Ulp_setup.c Ucquery.c Ucquery.c Ucquery.c <Module> <Module> Uncc_send.c Ucquery.c NAC error messages 5-63...
  • Page 114 “Cannot determine node_id for node_addr %d [%d]” cquery A database problem occurred. Verify that the NAC installation had no errors. If so, then call your Northern Telecom service representative. Otherwise, reinstall the NAC software. Call your Northern Telecom service representative if the problem persists.
  • Page 115 “Cannot get node_addr for node_id %d [%d]” cquery A database error has occurred. Verify that the NAC installation had no errors. If so, then call your Northern Telecom service representative. Otherwise, reinstall the NAC software. Call your Northern Telecom service representative if the problem persists.
  • Page 116 “cannot open db_list” MAPA Controller A database error has occurred. Verify that the NAC installation had no errors. If so, then call your Northern Telecom service representative. Otherwise, reinstall the NAC software. Call your Northern Telecom service representative if the problem persists.
  • Page 117 Explanation Error Recovery Procedure “cannot open network port” linkread Network Link will not come up. Reinstall the NAC system. Call your Northern Telecom service representative if the problem persists. “Cannot open nquery file %s” cquery A system error has occurred.
  • Page 118 5-68 NAC error messages Table 5-2 Warning error messages Error Message Task Explanation Error Recovery Procedure “Cannot open SUPMSG_DIR” display A file/directory was not found. If the system is newly installed, reinstall the system and make sure there are no installation errors.
  • Page 119 “Cannot read tower configuration file” display A database error has occurred. Verify that the NAC installation had no errors. If so, then call your Northern Telecom service representative. Otherwise, reinstall the NAC software. Call your Northern Telecom service representative if the problem persists.
  • Page 120 5-70 NAC error messages Table 5-2 Warning error messages Error Message Task Explanation Error Recovery Procedure “Cannot set threshold at %s” naclink A system error has occurred. Look for other recent messages relevant to this message. If the messages found are serious, shut down the system and call your Northern Telecom service representative.
  • Page 121 Repeat the operation once more. Monitor the MAPA error log very carefully. If the problem persists, call your Northern Telecom service representative. Network Administration Center System Administration and Maintenance Guide Product release 2 Module Ucquery.c Ulp_setup.c Ucquery.c ctl_utils.c Ucquery.c Ucquery.c Ucquery.c NAC error messages 5-71...
  • Page 122 5-72 NAC error messages Table 5-2 Warning error messages Error Message Task Explanation Error Recovery Procedure “Can’t access the source file #%d = [%s]” ft_server A system error has occurred. If this is a recently installed system, reinstall the system and make sure there are no installation errors.
  • Page 123 Look for other recent messages relevant to this message. If the messages found are serious, shut down the system and call your Northern Telecom service representative. Otherwise, ignore this message. Network Administration Center System Administration and Maintenance Guide Product release 2 Module Usupmsg.c fxfr.c fxfr.c fxfr.c fxfr.c fxfr.c NAC error messages 5-73...
  • Page 124 5-74 NAC error messages Table 5-2 Warning error messages Error Message Task Explanation Error Recovery Procedure “Can’t spawn child (pid%d) for FT request %05ld” ft_server Either insufficient memory was installed in the system, irregular system activities occurred, or a software error was detected.
  • Page 125 Restart the system. If the problem persists, then call your Northern Telecom service representative. For more information on the hardware connection and cables, refer to the NAC 2 Installation Guide (553-4011-110), “Hardware installation” chapter, “Cables” section. “Configuration control transaction log is corrupted”...
  • Page 126 5-76 NAC error messages Table 5-2 Warning error messages Error Message Task Explanation Error Recovery Procedure “Could not extract data from any node” cquery A file transfer problem has occurred. Retry the operation that generated this error. Call your Northern Telecom service representative if the problem persists.
  • Page 127 “Customer profile record not found” display A database error has occurred. Verify that the NAC installation had no errors. If so, then call your Northern Telecom service representative. Otherwise, reinstall the NAC software. Call your Northern Telecom service representative if the problem persists.
  • Page 128 “Customer profile record not found” mpsa A database error has occurred. Verify that the NAC installation had no errors. If so, then call your Northern Telecom service representative. Otherwise, reinstall the NAC software. Call your Northern Telecom service representative if the problem persists.
  • Page 129 “Database read failure [%d] –– table: %s” <Task> A database error has occurred. Verify that the NAC installation had no errors. If so, then call your Northern Telecom service representative. Otherwise, reinstall the NAC software. Call your Northern Telecom service representative if the problem persists.
  • Page 130 “database update fails” MAPA Controller A system error has occurred. Verify that the NAC installation had no errors. If so, then call your Northern Telecom service representative. Otherwise, reinstall the NAC software. Call your Northern Telecom service representative if the problem persists.
  • Page 131 “DB read failure –– table: nACDNODE” display A database error has occurred. Verify that the NAC installation had no errors. If so, then call your Northern Telecom service representative. Otherwise, reinstall the NAC software. Call your Northern Telecom service representative if the problem persists.
  • Page 132 Installation failed or the site has an improper version of the release materials. Check your release materials (that is, version number and system type). If they appear to be correct, reinstall the NAC release. If the error message returns, call your Northern Telecom service representative.
  • Page 133 “Error accessing the nACDNODE table” display A database error has occurred. Verify that the NAC installation had no errors. If so, then call your Northern Telecom service representative. Otherwise, reinstall the NAC software. Call your Northern Telecom service representative if the problem persists.
  • Page 134 “Error closing file for list output.” display A database error has occurred. Verify that the NAC installation had no errors. If so, then call your Northern Telecom service representative. Otherwise, reinstall the NAC software. Call your Northern Telecom service representative if the problem persists.
  • Page 135 “Error deleting list definition record” display A database error has occurred. Verify that the NAC installation had no errors. If so, then call your Northern Telecom service representative. Otherwise, reinstall the NAC software. Call your Northern Telecom service representative if the problem persists.
  • Page 136 “Error getting data from list definition record” display A database error has occurred. Verify that the NAC installation had no errors. If so, then call your Northern Telecom service representative. Otherwise, reinstall the NAC software. Call your Northern Telecom service representative if the problem persists.
  • Page 137 There is a problem initializing the modem. Check the modem model to ensure that it is one of the modems supported by NAC. Next, check the modem and make sure it is operational (check whether the power is on). Check the connection between the modem and the corollary box.
  • Page 138 5-88 NAC error messages Table 5-2 Warning error messages Error Message Task Explanation Error Recovery Procedure “Error opening Cstats cmd pipe” display A system error has occurred. Look for other recent messages and check their meaning. If these indicate other serious problems then call your Northern Telecom service representative.
  • Page 139 “Error opening Remote Login port %s” display There may be a connection problem between the remote login modem and NAC or the modem is not supported by the system. Check the modem to ensure it is the model supported. Make sure that the connection is set up properly.
  • Page 140 A database error has occurred. Re-install the hardware and software if there were errors during the most recent installation/upgrade of the NAC system. If there were no errors during the installation/upgrade or the problem persists after re-installation, call your Northern Telecom service representative.
  • Page 141 Error Recovery Procedure “Error reading xmit interval from SYSDB” cstats A database error has occurred. Verify that the NAC installation had no errors. If so, then call your Northern Telecom service representative. “Error receiving acddata: rc = %d” display A system error has occurred.
  • Page 142 “Error selecting list definitions” display A database error has occurred. Verify that the NAC installation had no errors. If so, then call your Northern Telecom service representative. Otherwise, reinstall the NAC software. Call your Northern Telecom service representative if the problem persists.
  • Page 143 “Error while computing the number of elements in list def.” display A database error has occurred. Verify that the NAC installation had no errors. If so, then call your Northern Telecom service representative. Otherwise, reinstall the NAC software. Call your Northern Telecom service representative if the problem persists.
  • Page 144 “Expected record not found –– table: grf_fmts” display A database error has occurred. Verify that the NAC installation had no errors. If so, then call your Northern Telecom service representative. Otherwise, reinstall the NAC software. Call your Northern Telecom service representative if the problem persists.
  • Page 145 “Expected record not found –– table: rpt_per” crongen A database error has occurred. Verify that the NAC installation had no errors. If so, then call your Northern Telecom service representative. Otherwise, reinstall the NAC software. Call your Northern Telecom service representative if the problem persists.
  • Page 146 “failed to extract fields from tab_elem” display A database error has occurred. Verify that the NAC installation had no errors. If so, then call your Northern Telecom service representative. Otherwise, reinstall the NAC software. Call your Northern Telecom service representative if the problem persists.
  • Page 147 “Failed to locate record in pRINTERS table” libcommon A database error has occurred. Verify that the NAC installation had no errors. If so, then call your Northern Telecom service representative. Otherwise, reinstall the NAC software. Call your Northern Telecom service representative if the problem persists.
  • Page 148 Error Message Task Explanation Error Recovery Procedure “Failed to spool to NAC graphic printer [%d]” libcommon A system error has occurred. Shut down and restart the system. Repeat the print function. If the problem reoccurs then call your Northern Telecom service representative.
  • Page 149 “Form has already been created” lib_usrif A variable has reached an illegal state. Call your Northern Telecom service representative. Network Administration Center System Administration and Maintenance Guide Product release 2 Module Utab_view.c Upreview.c Uncc_txlog.c Uncc_txlog.c Uncc_txlog.c Ucron_gen.c ctl_utils.c ctl_utils.c form.c NAC error messages 5-99...
  • Page 150 5-100 NAC error messages Table 5-2 Warning error messages Error Message Task Explanation Error Recovery Procedure “freopen of stdout fails” MAPA Controller A system error has occurred. Look for other recent messages and check their meaning. If these indicate other serious problems then call your Northern Telecom service representative.
  • Page 151 Ignore this message if this is an isolated incident. Otherwise, shut down and restart the system. Network Administration Center System Administration and Maintenance Guide Product release 2 Module Urpt_init.c Urpt_init.c Ucquery.c Ugrgen.c Ugrgen.c Ucquery.c ctl_main.c ctl_main.c NAC error messages 5-101...
  • Page 152 Ignore this message if this is an isolated incident. Otherwise, shut down and restart the system. “Illegal node in SYSDB table nODELIST.” cstats A database problem has occurred. Verify that the NAC installation had no errors. If so, then call your Northern Telecom service representative if the problem persists. “illegal start command” MAPA Controller A variable has reached an illegal state.
  • Page 153 A system error has occurred. Re-install the hardware and software if there were errors during the most recent installation/upgrade of the NAC system. If there were no errors during the installation/upgrade or the problem persists after re-installation, call your Northern Telecom representative.
  • Page 154 Installation failed or the site has an improper version of the release material. Check your release materials (that is, version number and system type). If they appear to be correct, reinstall the NAC release. If the error message returns, call your Northern Telecom service representative.
  • Page 155 The user interface will continue reading the file. If you experience problems, specify a different terminal type. This should be reported to your Northern Telecom service representative. Network Administration Center System Administration and Maintenance Guide Product release 2 Module ft_server.c fxfr.c Udsp_info.c Upreview.c Upreview.c Uatt_shm.c pscreen.c NAC error messages 5-105...
  • Page 156 A database error has occurred. Check your materials (that is, version number and system type). If they appear to be correct, reinstall the NAC release. If the error message returns, call your Northern Telecom service representative. “invalid polling interval %ld”...
  • Page 157 “Invalid stats group %d” display A database error has occurred. Verify that the NAC installation has no errors. If so, then call your Northern Telecom service representative. Otherwise, reinstall the NAC software. Call your Northern Telecom service representative if the problem persists.
  • Page 158 “Invalid type in validate_entry” display A database error has occurred. Verify that the NAC installation has no errors. If so, then call your Northern Telecom service representative. Otherwise, reinstall the NAC software. Call your Northern Telecom service representative if the problem persists.
  • Page 159 Ignore this message if this is an isolated incident. Call your Northern Telecom service representative if the problem persists. Network Administration Center System Administration and Maintenance Guide Product release 2 Module ctl_main.c ctl_utils.c ctl_master.c lang.c lang.c lang.c lang.c NAC error messages 5-109...
  • Page 160 Installation failed or the site has an improper version of the release materials. Check your release materials (that is, version number and system type). If they appear to be correct, reinstall the NAC release. If the error message returns, call your Northern Telecom service representative.
  • Page 161 Ignore this message if this is an isolated incident. Call your Northern Telecom service representative if the problem persists. Network Administration Center System Administration and Maintenance Guide Product release 2 Module Urcv_packet.c Ucquery.c Ulistman.c Urptdef.c Ucron_gen.c <Module> Ucron_gen.c NAC error messages 5-111...
  • Page 162 5-112 NAC error messages Table 5-2 Warning error messages Error Message Task Explanation Error Recovery Procedure “malloc failed for rpt template” sys_rpts Either insufficient memory was installed in the system, irregular system activities occurred, or a software error was detected.
  • Page 163 The task should begin its recovery process and will start again without user intervention. If the problem reoccurs, then shut down the system and call your Northern Telecom service representative. Network Administration Center System Administration and Maintenance Guide Product release 2 Module Uquery_util.c ctl_utils.c menu.c ctl_main.c mapa_lib.c ctl_master.c ctl_main.c NAC error messages 5-113...
  • Page 164 5-114 NAC error messages Table 5-2 Warning error messages Error Message Task Explanation Error Recovery Procedure “message recipient unknown” MAPA Controller A system error has occurred. The task should begin its recovery process and will start again without user intervention. If the problem reoccurs, then shut down the system and call your Northern Telecom service representative.
  • Page 165 Look for other recent messages and check their meaning. If these indicate other serious problems then call your Northern Telecom service representative. Otherwise, no action is required. Network Administration Center System Administration and Maintenance Guide Product release 2 Module pscreen.c pscreen.c Ulp_setup.c Ulp_setup.c Ulp_setup.c Ulp_setup.c ctl_master.c ctl_main.c NAC error messages 5-115...
  • Page 166 5-116 NAC error messages Table 5-2 Warning error messages Error Message Task Explanation Error Recovery Procedure “MKNOD_REQ from unknown program” MAPA Controller An internal variable has reached an illegal state. Ignore this message if this is an isolated incident. Call your Northern Telecom service representative.
  • Page 167 This message indicates that the Netlink trace log is off, and that usage of the disk drive will return to what it was before the Netlink trace was turned on. No user intervention is necessary. Network Administration Center System Administration and Maintenance Guide Product release 2 Module Ucstats.c Ucstats.c Ucstats.c Ucstats.c Ucom_hdl.c Ucom_hdl.c NAC error messages 5-117...
  • Page 168 5-118 NAC error messages Table 5-2 Warning error messages Error Message Task Explanation Error Recovery Procedure “Network connection is not responding” naclink A system error has occurred. Look for other recent messages and check their meaning. If these indicate other serious problems then call your Northern Telecom service representative.
  • Page 169 Look for other recent messages and check their meaning. If these indicate other serious problems then call your Northern Telecom service representative. Otherwise, no action is required. Network Administration Center System Administration and Maintenance Guide Product release 2 Module Ucquery.c Uapp_smif.c keyboard.c pscreen.c pscreen.c Ucmis_opdu.c NAC error messages 5-119...
  • Page 170 A database error has occurred. Check your release materials (that is version number and system type). If they appear to be correct, reinstall the NAC release. If the error message returns, call your Northern Telecom service representative. “No reply from mapa for 2 mins”...
  • Page 171 “Node %d is disabled, cannot connect to MAX” naclink The specified node is currently disabled. The connection to the MAX node from NAC is not made. Choose Parameter administration option (Network definition) to ensure the node is enabled. Check the hardware connection between the corollary box and the modem/cable. If the problem still persists, then call your Northern Telecom service representative.
  • Page 172 A system limit has been reached. Check your release materials (that is, version number and system type). If they appear to be correct, reinstall the NAC release. If the error message returns, call your Northern Telecom service representative. “Node type \”...
  • Page 173 Check your release materials (that is, version number and system type). Ensure that the number of lists installed is not greater than the documented maximum. If the maximum has not been exceeded and problem persists, re-install the NAC. If the error message returns, call your Northern Telecom service representative.
  • Page 174 5-124 NAC error messages Table 5-2 Warning error messages Error Message Task Explanation Error Recovery Procedure “Node_addr %d: Invalid interval time selection” cquery An internal variable has reached an illegal state. The task should begin its recovery process and will start again without user intervention. If the problem reoccurs then shut down the system and call your Northern Telecom service representative.
  • Page 175 Repeat the operation. If the problem reoccurs, then shut down and restart the system. If the problem persists call your Northern Telecom service representative. Network Administration Center System Administration and Maintenance Guide Product release 2 Module Ucquery.c Ucquery.c Ucquery.c Ucquery.c Ucquery.c Ucquery.c Ucquery.c NAC error messages 5-125...
  • Page 176 5-126 NAC error messages Table 5-2 Warning error messages Error Message Task Explanation Error Recovery Procedure “Nquery file: file %s does not exist” cquery An internal system variable has reached an illegal state. Repeat the operation. If the problem reoccurs, then shut down and restart the system. If the problem persists call your Northern Telecom service representative.
  • Page 177 MAPA Controller A file cannot be found. Verify that the NAC installation has had no errors. If so, then call your Northern Telecom service representative. Otherwise, reinstall the NAC software. Call your Northern Telecom service representative if the problem persists.
  • Page 178 5-128 NAC error messages Table 5-2 Warning error messages Error Message Task Explanation Error Recovery Procedure “PLS_MKNOD from unknown program (pn %d, pid %d)” MAPA Controller An internal variable has reached an illegal state. Ignore this message if this is an isolated incident. Call your Northern Telecom service representative if the problem persists.
  • Page 179 A database error has occurred. Check your release materials (that is, version number and system type). If they appear to be correct, reinstall the NAC release. If the error message returns, call your Northern Telecom service representative. Network Administration Center System Administration and Maintenance Guide Product release 2 Module ctl_utils.c...
  • Page 180 A database error has occurred. Check your release materials (that is, version number and system type). If they appear to be correct, reinstall the NAC release. If the error message returns, call your Northern Telecom service representative. “Remove printer failed rc = %d”...
  • Page 181 Installation failed or the site has an improper version of the release materials. Check your release materials (that is, version number and system type). If they appear to be correct, reinstall the NAC release. If the error message returns, call your Northern Telecom service representative.
  • Page 182 A system error had occurred. Check your release materials (that is, version number and system type). If they appear to be correct, reinstall the NAC release. If the error message returns, call your Northern Telecom service representative. 553-4011-510 Standard 1.0 November 1994 Module Uutils.c...
  • Page 183 Northern Telecom service representative, report this system error message together with the error message that follows. Network Administration Center System Administration and Maintenance Guide Product release 2 Module ctl_utils.c lang.c mapa_lib.c Ucquery.c ACD_err.c ACD_err.c NAC error messages 5-133...
  • Page 184 5-134 NAC error messages Table 5-2 Warning error messages Error Message Task Explanation Error Recovery Procedure “system error:Bad address” liberror Informative only. Another error message will follow that will indicate the task that is generating the error. If the description of the error message that follows instructs you to call your Northern Telecom service representative, report this system error message together with the error message that follows.
  • Page 185 Northern Telecom service representative, report this system error message together with the error message that follows. Network Administration Center System Administration and Maintenance Guide Product release 2 Module ACD_err.c ACD_err.c ACD_err.c ACD_err.c ACD_err.c ACD_err.c NAC error messages 5-135...
  • Page 186 5-136 NAC error messages Table 5-2 Warning error messages Error Message Task Explanation Error Recovery Procedure “system error:Initialization” liberror Informative only. Another error message will follow that will indicate the task that is generating the error. If the description of the error message that follows instructs you to call your Northern Telecom service representative, report this system error message together with the error message that follows.
  • Page 187 Northern Telecom service representative, report this system error message together with the error message that follows. Network Administration Center System Administration and Maintenance Guide Product release 2 Module ACD_err.c ACD_err.c ACD_err.c ACD_err.c ACD_err.c ACD_err.c NAC error messages 5-137...
  • Page 188 5-138 NAC error messages Table 5-2 Warning error messages Error Message Task Explanation Error Recovery Procedure “system error:No such device” liberror Informative only. Another error message will follow that will indicate the task that is generating the error. If the description of the error message that follows instructs you to call your Northern Telecom service representative, report this system error message together with the error message that follows.
  • Page 189 Northern Telecom service representative, report this system error message together with the error message that follows. Network Administration Center System Administration and Maintenance Guide Product release 2 Module ACD_err.c ACD_err.c ACD_err.c ACD_err.c ACD_err.c ACD_err.c NAC error messages 5-139...
  • Page 190 5-140 NAC error messages Table 5-2 Warning error messages Error Message Task Explanation Error Recovery Procedure “system error:Remote i/o” liberror Informative only. Another error message will follow that will indicate the task that is generating the error. If the description of the error message that follows instructs you to call your Northern Telecom service representative, report this system error message together with the error message that follows.
  • Page 191 A database error has occurred. Check your release materials (that is, version number and system type). If they appear to be correct, reinstall the NAC release. If the problem still persists, call your Northern Telecom service representative. “Terminal %s not attached or not receiving”...
  • Page 192 5-142 NAC error messages Table 5-2 Warning error messages Error Message Task Explanation Error Recovery Procedure “The FT request command is longer than maximum (%d)” ft_server A system error has occurred. Repeat the operation. If the problem reoccurs, then shut down and restart the system. Repeat the operation again.
  • Page 193 “The Network Message was detected” ft_server This is an informative message for which no user intervention is necessary. Network Administration Center System Administration and Maintenance Guide Product release 2 Module fxfr.c fxfr.c ft_server.c ft_server.c fxfr.c fxfr.c ft_server.c NAC error messages 5-143...
  • Page 194 “The node ID [%d] is invalid” ft_server A database error has occurred. Verify that the NAC installation has no errors. If so, then call your Northern Telecom service representative. Otherwise, reinstall the NAC software. Call your Northern Telecom service representative if the problem persists.
  • Page 195 Look for other recent messages and check their meaning. If these indicate other serious problems then call your Northern Telecom service representative. Otherwise, no action is required. Network Administration Center System Administration and Maintenance Guide Product release 2 Module ctl_utils.c Ucquery.c Ucmis_opdu.c mapa_db.c mapa_db.c ctl_master.c NAC error messages 5-145...
  • Page 196 “ULANGDB Shared Memory Segment Corrupted –– Rebuild Segment” LangServer A region of shared memory has been corrupted. Shut down and restart the NAC system. This should result in a full recovery of the affected memory. “unable to access data database”...
  • Page 197 A database error has occurred. Check your release materials (that is, version number and system type). If they appear to be correct, reinstall the NAC release. If the error message returns, call your Northern Telecom service representative. “Unable to allocate response memory.”...
  • Page 198 5-148 NAC error messages Table 5-2 Warning error messages Error Message Task Explanation Error Recovery Procedure “Unable to close file: graphic report data intermediate file” crptgen A system error has occurred. Ignore the message if this is an isolated incident. However, if the problem occurs several times, call your Northern Telecom service representative.
  • Page 199 Look for other recent messages and check their meaning. If these indicate other serious problems then call your Northern Telecom service representative. Otherwise, no action is required. Network Administration Center System Administration and Maintenance Guide Product release 2 Module Utabgen.c Utabgen.c Utabgen.c Urpt_utils.c ctl_master.c Ucquery.c Urpt_utils.c NAC error messages 5-149...
  • Page 200 “Unable to determine system serial number %s” linkread A system error has occurred. Verify that the NAC installation has no errors. If so, then call your Northern Telecom service representative. Otherwise, reinstall the NAC software. Call your Northern Telecom service representative if the problem persists.
  • Page 201 A database error has occurred. Check your release materials (that is, version number and system type). If they appear to be correct, reinstall the NAC release. If the error message returns, call your Northern Telecom service representative. “Unable to obtain file size – No report printed”...
  • Page 202 A databse error has occurred. Check your release materials (that is, version number and system type). If they appear to be correct, reinstall the NAC release. If the error message returns, call your Northern Telecom service representative. “Unable to open message file”...
  • Page 203 Look for other recent messages and check their meaning. If these indicate other serious problems then call your Northern Telecom service representative. Otherwise, no action is required. Network Administration Center System Administration and Maintenance Guide Product release 2 Module Urpt_proc.c Urpt_scan.c Urpt_tmpl.c pscreen.c Urpt_tmpl.c Urpt_scan.c NAC error messages 5-153...
  • Page 204 5-154 NAC error messages Table 5-2 Warning error messages Error Message Task Explanation Error Recovery Procedure “Unable to pfield dD_ITEM” display A database error has occurred. Look for other recent messages and check their meaning. If these indicate other serious problems then call your Northern Telecom service representative.
  • Page 205 Repeat the operation, if the problem reoccurs then shut down and restart the system. Repeat the operation again. If the problem still persists, call your Northern Telecom service representative. Network Administration Center System Administration and Maintenance Guide Product release 2 Module Urpt_proc.c Urptgen.c lang.c langdriver.c Urpt_proc.c Ucquery.c NAC error messages 5-155...
  • Page 206 Installation failed or the system has an improper version of the release materials. Check your release materials (that is, version number and system type). If they appear to be correct, reinstall the NAC release. If the error message returns, call your Northern Telecom service representative.
  • Page 207 Current operations may be affected. Retry if necessary. Call your Northern Telecom service representative if the problem persists. Network Administration Center System Administration and Maintenance Guide Product release 2 Module Urptgen.c lang.c Ucquery.c Ucquery.c Ucquery.c Ucquery.c Ucquery.c NAC error messages 5-157...
  • Page 208 5-158 NAC error messages Table 5-2 Warning error messages Error Message Task Explanation Error Recovery Procedure “Unexpected fxfr_start for node_id %d” cquery An unexpected message was received. Current operations may be affected. Retry if necessary. Call your Northern Telecom service representative if the problem persists.
  • Page 209 Installation failed or the system has an improper version of the release materials. Check your release materials (that is, version number and system type). If they appear to be correct, reinstall the NAC release. If the error message returns, call your Northern Telecom service representative.
  • Page 210 “Unknown nodal query result [%d]” sys_rpts A database error has occurred. Verify that the NAC installation has no errors. If so, then call your Northern Telecom service representative. Otherwise, reinstall the NAC software. Call your Northern Telecom service representative if the problem persists.
  • Page 211 Installation failed or the system has an improper version of the release materials. Check your release materials (that is, version number and system type). If they appear to be correct, reinstall the NAC release. If the error message returns, call your Northern Telecom service representative.
  • Page 212 Installation failed or the site has an improper version of the release materials. Check your release materials (that is, version number and system type). If they appear to be correct, reinstall the NAC release. If the error message returns, call your Northern Telecom service representative.
  • Page 213 This message represents a transient state for which no user intervention is required. The system will try to force a logout and restart the logon sequence. Network Administration Center System Administration and Maintenance Guide Product release 2 Module Uquery_util.c ft_server.c fxfr.c Ucmis_opdu.c NAC error messages 5-163...

  • Page 214: Informational Error Messages

    5-164 NAC error messages Informational error messages Note: Some of the informational error messages shown here contain one or more of the following character strings: %d, %s, %c, or %lx. The message as it appears on the screen replaces these character strings with the appropriate information.
  • Page 215 “Created the named pipe [%s]” ft_server The named pipe is created. Informative; no user intervention is necessary. Network Administration Center System Administration and Maintenance Guide Product release 2 Module Umprotocol.c fxfr.c Ucmis_sub.c Ucom_hdl.c Unaclink.c Unaclink.c Unaclink.c Umprotocol.c ft_server.c NAC error messages 5-165...
  • Page 216 5-166 NAC error messages Table 5-3 Informational error messages Error Message Task Explanation Error Recovery Procedure “Created the named pipe [%s]” ft_server The named pipe is created. Informative; no user intervention is necessary. “Datagram error –” naclink Datagram error received.

  • Page 217: Informational Error Messages

    Indicates the pipe is opened with the specified descriptor. Informative; no user intervention is necessary. Network Administration Center System Administration and Maintenance Guide Product release 2 Module Uncc_main.c Unaclink.c Ucquery.c Ucquery.c Ucmis_sub.c Ucmis_sub.c Ucmis_sub.c Usetty.c ft_server.c NAC error messages 5-167...
  • Page 218 5-168 NAC error messages Table 5-3 Informational error messages Error Message Task Explanation Error Recovery Procedure “Opened the named pipe [%s] with descriptor %d” Ipath Indicates the pipe is opened with the specified descriptor. Informative; no user intervention is necessary.
  • Page 219 Error Recovery Procedure “Remote Operation error, MAPA code –” naclink Informative for the NAC system. The task should restart the process by itself. If the problem still persists, call your Northern Telecom service representative. “Remove printer successfully rc = %d”...
  • Page 220 5-170 NAC error messages Table 5-3 Informational error messages Error Message Task Explanation Error Recovery Procedure “Retry dialling to MAX” linkread The link has tried to dial the MAX. No user intervention is required. If the problem happens too many times, examine the modem connection and the corollary box to make sure there is a proper connection.
  • Page 221 Ensure that the network link is enabled and that the cable to the port is connected. “/tmp/fxfr.%d.dbg” ft_server The log file is created. Informative; no user intervention is necessary. Network Administration Center System Administration and Maintenance Guide Product release 2 Module fxfr.c ft_server.c fxfr.c Umprotocol.c fxfr.c NAC error messages 5-171...

  • Page 222: Operating System Error Messages

    Overview Operating system error messages are logged in the UNIX System Log or appear directly on the NAC maintenance console. There are two groups of operating system errors: SCSI error messages and SYSTEM V/68 error messages. SCSI I/O (input/output) error messages are generated by the hard disk and the tape drive subsystems of the NAC module.

  • Page 223: Northern Telecom Service Representative

    Display UNIX System Log in the same way as for SCSI I/O error messages. If any SYSTEM V/68 messages do occur, report them immediately to your NAC service representative. Northern Telecom service representative This document frequently refers to contacting your Northern Telecom service representative.

  • Page 224: Hard Drive Error Messages

    Hard drive error messages Non-recoverable (fatal) Hard drive error messages are generally non-recoverable. These error messages occur when data areas of the hard disk are damaged or fail. If these error messages persist, call your Northern Telecom service representative for hard disk replacement. Figure 6-1 is an example of a non-recoverable hard disk error message.
  • Page 225 6-4 Operating system error messages Figure 6-2 Example non–recoverable tape drive error message FATAL ERROR on MVME167 SCSI ctl x, Tape Drive y MVME167 SCSI error on Tape at SCSI address y SDL Write command failed SCSI sense key = 0x3 (Medium Error) Recoverable Unlike hard disk errors, many tape drive errors are recoverable.

  • Page 226: Recoverable Scsi I/O Error Messages

    This can be seen in the following maintenance routines: “Backup Customer Database” (online or offline) Midnight backup For instructions on how to write enable the cassette tape, refer to the NAC 2 Installation Guide (NTP 553-4001-110). Network Administration Center System Administration and Maintenance Guide Product release 2...
  • Page 227 6-6 Operating system error messages Table 6-1 Recoverable SCSI I/O error messages Error Message Explanation and Error Recovery Procedure “WARNING: MVME167 SCSI error on Tape at SCSI address 4 SDL <tape cmd> command failed SCSI sense key = 0x2 (Not Ready)” Any of the following commands issued by the tape driver is indicated by <tape cmd>: Attach–Tape drive does not respond to SCSI driver Read–Attempt by drive to read the tape failed...
  • Page 228 SCSI sense key = 0x3 (Medium Error) Tar: tape read error” This may occur when the NAC is attempting to verify a backup tape or during a restore from tape. This can be seen in the following maintenance routines: “Backup Customer Database” routine (online or offline) verifying a damaged...
  • Page 229 6-8 Operating system error messages Table 6-1 Recoverable SCSI I/O error messages Error Message Explanation and Error Recovery Procedure “WARNING: MVME167 SCSI error on Tape at SCSI address 4 SDL Read command failed SCSI sense key = 0x8 (Blank Check)” This error may occur during tape operations where data is read from the tape.
  • Page 230 Tar: tape write error” The tape operation is attempting to write data to a tape that is potentially damaged. This may occur when the NAC is attempting to backup the data to a tape during the midnight routines or other backup operation.
  • Page 231 This can be seen in the following maintenance routines: “Backup Customer Database” (online or offline) Midnight backup For instructions on how to write enable the cassette tape, refer to the NAC 2 Installation Guide (NTP 553-4001-110). 553-4011-510 Standard 1.0 November 1994...

  • Page 232: External Scsi Tape Drive Errors

    External SCSI tape drive errors Platform upgrades to the external tape drive could generate SCSI error messages. The different types include read error, and tape not ready errors. Table 6-2 provides a listing of some of the error messages which may occur.

  • Page 233: System V/68 Scsi Error Messages

    6-12 Operating system error messages SYSTEM V/68 SCSI error messages Table 6-3 lists SCSI error messages generated by the SYSTEM V/68 UNIX operating system. Table 6-3 SYSTEM V/68 SCSI error messages Error Message “No configured driver for SCSI address N” “Resetting SCSI bus”...

  • Page 234: System V/68 Error Messages

    SYSTEM V/68 error messages System error messages are divided into three severity classes: NOTICE, WARNING and PANIC. When an error message is displayed, its severity class is displayed as the first part of the message. The following operating system error message tables are divided into severity classes. A description of each severity class is given with each table.
  • Page 235 6-14 Operating system error messages Table 6-4 SYSTEM V/68 NOTICE error messages Error Message “no space on integral hard disk drive #, partition #” “Out of inodes on floppy drive, slice #” “Out of inodes on integral hard disk drive #, partition #” “page read error on floppy drive, slice #”...

  • Page 236: Warning Messages

    WARNING messages WARNING error messages indicate that the system may stop functioning if corrective action is not taken. These error messages are defined in Table 6-5. Table 6-5 SYSTEM V/68 WARNING error messages Error Message “floppy disk timeout: work list flushed” “iget –...

  • Page 237: Panic Messages

    6-16 Operating system error messages PANIC messages PANIC error messages indicate a problem severe enough that the operating system must stop. The cause can be a hardware, software, or configuration problem. Note: When the hardware is at fault, the PANIC error message does not always reflect the immediate problem.
  • Page 238 Operating system error messages 6-17 Table 6-6 SYSTEM V/68 PANIC error messages Error Message “main—swapadd failed” “newproc—fork failed” “newproc—no procs” “no procs” “not a valid root” “pinsert—pinsert dup” “setrq—proc on q” “swapseg—i/o error in swap” “SYSM68K—DELMEM premove failed” “Timeout table overflow” “unknown level in cmn_err (level = #, msg = ...”...
  • Page 239 Northern Telecom reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. Meridian, Meridian 1, NAC and Meridian MAX are trademarks of Northern Telecom. HP, RuggedWriter, DeskJet, PaintJet, LaserJet and Vectra are trademarks of Hewlett-Packard. UNIX is a trademark of UNIX System Laboratories Inc.

Table of Contents