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19-96 Statistics groups
Table 19-7
CDN statistics fields
Menu # and Entry
Column Heading
Graph Heading
Description
Formula
14. Calls Forced To Disconnect
FORCE
DISC
Disconnect
The number of controlled mode calls given the "Force Disconnect" treatment by the CCR
application.
Calls Forced to Disc
15. Calls Routed
ROUTE
CALLS
Calls Routed
The number of controlled mode calls that were given the "Route TO" treatment by the CCR
application plus the number of "Give IVR" calls that were transferred by the IVR application.
Calls Routed + Calls Xfr'd from IVR
16. Calls given Default DN treatment
DFLT
DN
Dflt DN
The number of calls that were directed to the default ACD-DN in default mode operation.
Calls to Default DN
17. Give IVR treatment
GIVE
IVR
Give IVR
The number of controlled mode calls that were given the "Give IVR" treatment by the CCR
application.
Calls Given IVR
P0724352 Standard 1.0
November 1994
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