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Table 19-1
Destination ACD-DN statistics fields
Menu # and Entry
Column Heading
Graph Heading
Description
Formula
93. Number abandoned in category 4
NUM
ABND
CAT4
Num Abnd 4
This represents the actual number of calls that were received by this ACD-DN and then abandoned
within the time represented by Abandoning Delay Spectrum category #4. Calls that are time
overflowed into this ACD-DN do not count towards this value.
Abd Category 4
94. Number abandoned in category 5
NUM
ABND
CAT5
Num Abnd 5
This represents the actual number of calls that were received by this ACD-DN and then abandoned
within the time represented by Abandoning Delay Spectrum category #5. Calls that are time
overflowed into this ACD-DN do not count towards this value.
Abd Category 5
95. Number abandoned in category 6
NUM
ABND
CAT6
Num Abnd 6
This represents the actual number of calls that were received by this ACD-DN and then abandoned
within the time represented by Abandoning Delay Spectrum category #6. Calls that are time
overflowed into this ACD-DN do not count towards this value.
Abd Category 6
Network Administration Center Supervisor's User Guide Product release 2
Statistics groups 19-37
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