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Standard management reports 11-45
Network ACD-DN Performance Report
The Network ACD-DN Performance Report provides an overview of a
queue's performance similar to that of the Summarized ACD-DN
Performance Report. The primary difference is that the overflow statistics
are further divided into calls that overflowed from another queue on the
network and calls that overflowed from another queue on the node.
The key fields are ACD-DN and Base Time Unit.
Network Administration Center Supervisor's User Guide Product release 2
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