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8-2 Report Preview
Function keys
P0724352 Standard 1.0
Figure 8-1
Previewing tabular report
Tabular Report Preview
Summarized ACD–DN Performance Report
Interval Report
Northern Telecom
Intervals: All Days: All
ACD–DN INTVL ––QUEUE PROFILE– –NUMBER OF CALLS– –––AVG AGENT TIME––
SRV AVG DEL–ANN
LVL% DEL 1ST 2ND
SEC
15:30
0 0 0 0
16:00
0 0 0 0
16:30
0 0 0 0
17:00
0 0 0 0
17:30
0 0 0 0
18:00
0 0 0 0
18:30
0 0 0 0
19:00
0 0 0 0
19:30
0 0 0 0
20:00
0 0 0 0
20:30
0 0 0 0
[Line
1 of 1]
=
HELP = Help
Exit
PF1
Help=Help
Provides information regarding this feature and its fields.
PF1=Exit
Returns the system to the previous screen or the main menu.
Remove=Delete
Deletes this report from the system and redisplays the previous screen or
main menu.
F6=Print
Prints the report.
F7=View parameters
Displays the parameters used to generate the report. Figure 8-2 shows the
Report Preview screen while this function is in operation.
November 1994
12:00:00
Date: 11/15/96
Time: 11:20:45
Relative time zone: Node
ANSW OVFL ABND
IN
TALK TDY IN OUT
SEC SEC SEC SEC
0
0
1
0 22 44 52
0
0
0
0
0 0 82
0
0
0
0
0 0 941
0
0
0
0
0 0 1800
0
0
0
0
0 0 1800
0
0
0
0
0 0 1800
0
0
0
0
0 0 1800
0
0
0
0
0 0 1800
0
0
0
0
0 0 0
0
0
0
0
0 0 0
0
0
0
0
0 0 0
F6 = Print
=
REMOVE Delete
ACD NOT –NON ACD–
=
View parameters
F7
F20 = >>
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