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Statistics groups 19-7
Num Interflow Calls
The number of calls that entered the system which were interflowed out of
the switch. This excludes calls interflowed to another ACD-DN within the
same switch.
Num LTOF Calls
The number of local time overflowed calls answered by agents of this
ACD-DN.
Num NTOF Calls
The number of network time overflowed calls answered by agents of this
ACD-DN.
Num QOF Calls
The number of calls which reached this ACD-DN via queue-count
overflow and were answered or abandoned in this queue (for example, the
calls were not recalled to source due to time overflow).
Num Receive 1st RAN
The number of calls which received the first recorded announcement.
Num Receive 2nd RAN
The number of calls which received the second recorded announcement.
Num Short Calls
The number of calls handled by agents of this ACD-DN, which had a
Direct Call Processing duration that was less than the "short call" threshold.
This threshold was defined in the Meridian MAX using the Parameter
Administration feature for this ACD-DN.
Num Walkaway Periods
The total number of times that agents of this ACD-DN entered a walk away
state.
Outgoing DN Time
The total time spent by all agents of this ACD-DN handling outgoing DN
calls.
Tot ETOF Dst Delay
The total delay experienced at the destination ACD-DN for all enhanced
time overflow answered calls. It is the time spent waiting in the logical time
overflow queue before being answered by the destination ACD-DN.
Network Administration Center Supervisor's User Guide Product release 2
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