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19-92 Statistics groups
Calls Forced to Disconnect
The total number of controlled calls that were given a "Force Disconnect"
treatment by the CCR application.
Calls Forced Busy
The total number of controlled calls that were given a "Force Busy"
treatment by the CCR application plus the number of calls busied by the
call ceiling.
Give IVR
The total number of controlled calls that were given the "Give IVR"
treatment by the CCR application and were answered at the IVR queue.
IVR Transfer
The total number of controlled calls that were given the "Give IVR"
treatment by the CCR application and then the IVR application transferred
the call.
Max Abandoned Delay
The maximum delay experienced by all abandoned calls.
Max Answering Delay
The maximum delay experienced by all answered calls.
Calls Routed
The total number of controlled calls that were given the "Route TO"
treatment by the CCR application.
Total Del Before Abandoning
The total delay experienced by all abandoned calls.
Total Del Before Answering
The total delay experienced by all answered calls.
Total Del Before Busied
The total delay before force busy treatment was given.
Total Del Before Disconnect
The total delay before force disconnect treatment was given.
P0724352 Standard 1.0
November 1994
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