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11-18 Standard management reports
Figure 11-6
ACD-DN by Route Performance Report
Interval: 08:00 - 09:30 Day: 04/20/96
AC
INTVL ROUTE CALLS
D
DN
Source Node: 655
6130
08:00 33
08:30 33
09:00 33
09:30 33
--------------------------------------------------------------------------------
6130
33
--------------------------------------------------------------------------------
================================================================================
================================================================================
Source Node: 992
6400
08:00 35
08:30 35
09:00 35
09:30 35
--------------------------------------------------------------------------------
6400
35
--------------------------------------------------------------------------------
================================================================================
================================================================================
********************************************************************************
********************************************************************************
P0724352 Standard 1.0
ACD-DN by Route Performance Report
CCS
SRV
OFFRD
LVL%
1
0
0
63
101
67
65
99
45
43
111
33
172
311
36
172
311
36
1
0
0
3
2
33
1
6
0
3
11
33
8
19
16
8
19
16
150
132
62
November 1994
CALLS_ANSWD CALLS_ABDND
BEF_T AFT_T BEF_T AFT_T OVFL
0
0
42
19
28
35
13
23
83
77
83
77
0
0
1
1
0
1
1
2
2
4
2
4
275
95
Page 1
VERTED
INTFL
0
1
0
0
2
62
1
1
65
1
6
43
2
10
170
2
10
170
0
1
0
0
1
2
0
0
1
0
0
3
0
2
6
0
2
6
81
61
120
ANN
DI-
DE
L
2ND
1ST
0
0
0
0
20
16
0
41
14
0
30
26
0
91
56
0
91
56
0
0
0
0
2
0
0
1
1
0
2
1
0
5
2
0
5
2
0
40
60
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