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Standard management reports 11-51
Control DN Performance Report
The Control DN Performance Report is similar to the Summarized
ACD-DN Performance Report. However, the primary difference is that it
shows the traffic through the Control DNs.
This report only contains meaningful data if the CCR/EAR MIS option is
enabled in one or more Meridian MAX nodes. If a Meridian MAX node
requested does not have CCR/EAR enabled, a line appears on the report's
banner page indicating the node's name, address and a message that the
requested data type is not supported. If CCR/EAR is enabled but the
requested data is not in the Meridian MAX database, a line appears in the
report's banner page indicating the node's name, address and a message that
data was not available from the node.
This report is available for each of the standard NAC report times (for
example, interval, shift, day, week, month, and period). It shows the actual
number of calls each destination node answered and the average time it
took to handle each call.
The report is used to determine current work schedules and forecast the
staff required for anticipated workloads.
A line separates each new node in the report. There is a total for each node
and a grand total at the end of the report (if more than one node is queried).
The key fields for the Summarized Control DN Performance Report are
Control DN and Base Time Unit. An interval report for two queues is
shown in the example.
Network Administration Center Supervisor's User Guide Product release 2
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