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Statistics groups 19-45
Src Abd After Thrsh
The number of abandoned calls that had a delay greater than or equal to the
maximum delay threshold value for the source ACD-DN.
Src Ans After Thrsh
The number of answered calls (including those which time overflow or
enhanced time overflow), which experienced an answering delay greater
than or equal to the maximum delay threshold value for the source
ACD-DN. The answering delay used is the total delay, not just the delay at
the source before being logically queued to the destination.
This field excludes calls which network time overflow in, since you cannot
look up the delay threshold of the source ACD-DN when the call is on
another node. This field always appears as zero for records where the
source node is not My_Node. This also excludes calls which network time
overflow out, due to the field's current usage in the SRC SRV LVL %
formula.
Tot ETOF Dst Delay
The total delay experienced at the destination ACD-DN for all enhanced
time overflow answered calls. It is the time spent waiting in the logical time
overflow queue before being answered by the destination ACD-DN.
Tot ETOF Src Delay
The total delay experienced at the originating node for all enhanced time
overflow answered calls answered at this destination ACD-DN. It is the
time spent waiting at the originating queue before being logically queued at
the destination ACD-DN.
Tot NTOF Dst Delay
The total delay experienced at the destination ACD-DN for all network
time overflow answered calls. It is the time spent waiting in the logical time
overflow queue before being answered by the destination ACD-DN of this
node. This field always appears as zero in data records where the source
and destination nodes are equal.
Tot NTOF Src Delay
The total delay experienced at the originating node for all network time
overflow calls answered at this destination ACD-DN. It is the time spent
waiting at the originating queue before being logically queued at the
destination ACD-DN. This field always appears as zero for records where
Network Administration Center Supervisor's User Guide Product release 2
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