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Statistics groups 19-71
Num Received 2nd RAN
The number of calls which received the second recorded announcement.
Total Abandon Delay
The total delay of all abandoned calls.
Total Answer Delay
The total delay experienced by all answered calls. For enhanced time
overflow out calls, this includes the time spent at the source queue.
Total Call Time
This is the total time of all calls answered from the time that the calls were
answered until they were released.
Total Passthru Time
Although calls are initially received locally, they are not always answered
locally. If a call is network time overflowed, the call could be available to
other agents in the network. If the call is answered by an agent at another
Meridian MAX site, then the Total Passthru Time measures the amount of
time that passes between the time the local Meridian MAX sends the call to
the answering Meridian MAX and the time the answering Meridian MAX
finishes with the call (either by terminating the call or transferring the call
to another Meridian MAX).
Trunk statistics fields
The following table lists the statistics fields available in the Trunk statistics
group when using the Tabular and Graphic Format Definition feature. It
also provides a description of the calculation for each statistic field.
Note: A "*" in this table indicates a key field.
Network Administration Center Supervisor's User Guide Product release 2
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