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20-2 List of terms
CDN
Configuration control
Day routing table
DN calls
DNIS number
High-Speed Link
Interflow
IVR
IPE
P0724352 Standard 1.0
A Control Directory Number (CDN) is a special Directory Number
configured in a Meridian 1 system to which no agents are assigned.
The configuration control feature enables a system administrator to make
changes to the configuration of the Meridian 1 at a Meridian MAX node.
The target/routing table for a queue not currently in night service.
These are non-ACD calls made by ACD agents using the DN key on the
telephone sets.
In situations where customers can dial one of several telephone numbers,
DNIS (dialed number identification service) allows the Meridian MAX
node to keep track of the last three or four digits of the telephone number
dialed. In this way, one ACD queue can receive calls from several different
phone numbers. An agent also knows which number was dialed and
answers each appropriately.
A High-Speed link is a conduit, which allows the Meridian MAX and
Meridian 1 to communicate.
When a queue cannot answer all the incoming calls, a nodal supervisor can
manually activate the interflow feature. This feature allows calls to be
re-routed to a pre-defined destination within the ACD system or to an
external number. Interflow can also be automatically activated.
Interactive Voice Response. This is a generic term given to applications
which allow a caller to use a touch-tone telephone to interact with
information stored in a computer's database.
Intelligent Peripheral Equipment. This is a hardware platform type used to
support the Meridian MAX Release 4.6 software.
November 1994
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