Table of Contents
Advertisement
Standard management reports 11-17
ACD-DN by Route Performance Report
The ACD-DN by Route Performance Report provides information for the
routes that carry outside calls to the queues in the ACD system.
If the system is appropriately configured, this report can also show
information for the routes that carry the calls leaving the system. For
example, the interflow calls.
The ACD operation has to pay for the time that calls wait on some trunks.
This report can be used to determine the costs for each queue.
The key fields for the ACD-DN by Route Performance Report are
ACD-DN, Route Name, and Base Time Unit. An interval report for three
queues is shown in the example.
Network Administration Center Supervisor's User Guide Product release 2
Advertisement
Table of Contents
