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Table 19-4
Trunk statistics fields
Menu # and Entry
Column Heading
Graph Heading
Description
Formula
15. Number of calls answered after threshold exceeded
CALLS
ANSWD
AFTER
THRSH
Ans Late
This represents the total number of calls on this trunk that were answered at or after the service level
threshold for the source ACD-DN was reached.
Num Ans After Thrsh
16. Number of calls abandoned
CALLS
ABAND
Num Abndnd
This represents the total number of calls on this trunk that were subsequently abandoned.
Calls Abandoned
17. Number of calls abandoned before threshold exceeded
CALLS
ABAND
BEFOR
THRSH
Abd Early
This represents the total number of calls on this trunk that were abandoned before the service level
threshold for the source ACD-DN was reached.
Calls Abandoned – Num Abd After Thrsh
Network Administration Center Supervisor's User Guide Product release 2
Statistics groups 19-75
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