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19-18 Statistics groups
Table 19-1
Destination ACD-DN statistics fields
Menu # and Entry
Column Heading
Graph Heading
Description
Formula
35. Average post call processing time
AVG
NOT
RDY
TIME
Avg Not Rdy
This is the average duration per call that the agents of this ACD-DN spent in the Not Ready state.
Not Ready Time
36. Average incoming DN call time
AVG
IN
DN
TIME
Avg In DN
This is the average duration per call that the agents of this ACD-DN spent on an incoming DN call
from the time it was answered until it was released.
Incoming DN Time
37. Average outgoing DN call time
AVG
OUT
DN
TIME
Avg Out DN
This is the average duration per call that the agents of this ACD-DN spent on an outgoing DN call
from the time it was answered until it was released.
Outgoing DN Time
P0724352 Standard 1.0
Calls Answered
DN Calls In
DN Calls Out
November 1994
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