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15-26 Parameter Administration
Calls Aband
Displays the number of calls which were abandoned. Enter "ON" if this
field is to appear on the network displays.
Calls Answd
Displays the number of calls which were answered. Enter "ON" if this field
is to appear on the network displays.
Calls Waiting Dir
Shows the number of calls waiting service in this queue, but not yet
presented to an agent position. It does not include Enhanced Overflow or
CCR calls in queue. Enter "ON" if this field is to appear on the network
displays.
Calls Waiting Virt
Shows the number of Enhanced Overflow or CCR calls in queue, but not
yet presented to an agent. Enter "ON" if this field is to appear on the
network displays.
Time Overflow In
Displays the number of calls in this queue, which were answered as a result
of time overflow. Enter "ON" if this field is to appear on the network
displays.
Time Overflow Out
Displays the number of calls which have left the queue due to time
overflow. Enter "ON" if this field is to appear on the network displays.
Time Overflow Wait
Shows the number of calls which have time-overflowed into the virtual
queue for this ACD-DN as a result of the day or night routing table (not
including CCR calls). Enter "ON" if this field is to appear on the network
displays.
P0724352 Standard 1.0
November 1994
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