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19-30 Statistics groups
Table 19-1
Destination ACD-DN statistics fields
Menu # and Entry
Column Heading
Graph Heading
Description
Formula
72. Percentage abandoned in category 3
ABND
%
CAT3
Pcnt Abnd 3
This represents the percentage of all calls received by this ACD-DN that were abandoned within the
time represented by Abandoning Delay Spectrum category #3. Calls that are time overflowed into
this ACD-DN do not count towards the percentage.
(Abd Category 3
73. Percentage abandoned in category 4
ABND
%
CAT4
Pcnt Abnd 4
This represents the percentage of all calls received by this ACD-DN that were abandoned within the
time represented by Abandoning Delay Spectrum category #4. Calls that are time overflowed into
this ACD-DN do not count towards the percentage.
(Abd Category 4
74. Percentage abandoned in category 5
ABND
%
CAT5
Pcnt Abnd 5
This represents the percentage of all calls received by this ACD-DN that were abandoned within the
time represented by Abandoning Delay Spectrum category #5. Calls that are time overflowed into
this ACD-DN do not count towards the percentage.
(Abd Category 5
P0724352 Standard 1.0
100)
Calls Abandoned
100)
Calls Abandoned
100)
Calls Abandoned
November 1994
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