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Standard management reports 11-39
Statistics on the Diverted Call Profile Report
Base Time Unit
The time frame (for example, interval, day, week, month, or period) for
which the report was generated.
Calls Answered TOT
The number of calls that originated at the source ACD-DN on the
customer's node that were answered by agents of the destination
node/ACD-DN. This includes calls which were basic, enhanced and
network timed overflowed or queue-count overflowed into the destination
ACD-DN.
Calls Answered TOF Local
The number of calls that originated at the source ACD-DN on the
customer's node that were answered by agents of the destination ACD-DN.
This includes calls which were basic and enhanced time overflowed into
the destination ACD-DN. This field appears as zero when the source and
destination ACD-DNs are on different nodes. See LTOF Calls in the
"Overflow statistics" section of "Statistics groups" chapter.
Calls Answered TOF NTWK
The number of calls that originated at the source ACD-DN on the
customer's node that were answered by agents of the destination
node/ACD-DN and were network time overflowed into the destination
ACD-DN. This field appears as zero when the source and destination
ACD-DNs are on the same node. See NTOF Out Calls in the "Overflow
statistics" section of "Statistics groups" chapter.
Tot Num QOVF
The number of calls that originated at the source ACD-DN on the
customer's node that were answered by agents of the destination ACD-DN
and were queue-count overflowed into the destination ACD-DN. This field
appears as zero when the destination ACD-DN is on a remote node.
Avg Ans Delay
The average speed a call is answered from a source ACD-DN perspective.
This statistic includes the time delay for basic, enhanced and network time
overflowed calls.
Network Administration Center Supervisor's User Guide Product release 2
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