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19-100 Statistics groups
Table 19-7
CDN statistics fields
Menu # and Entry
Column Heading
Graph Heading
Description
Formula
28. Total delay before disconnect
TOTAL
DISC
DEL
Tot Disc Del
The total delay that callers experienced before their calls were given the "Force Disconnect"
treatment by the CCR application.
Total Del Before Disconnect
29. Total delay before route to
TOTAL
ROUTE
DEL
Tot Rte Del
The total delay that callers experienced before their calls were given the "Route TO" treatment by
the CCR application.
Total Del Before Routing
30. Telephone service level
SRV
LVL
%
Service Lvl
The Telephone Service Level – percentage of calls answered or abandoned within the defined
threshold time. Totals across CDNs for this field are not meaningful if the CDNs have different
service thresholds.
[((Calls Answered + Calls Abandoned) – (Calls Ans Aft Thres + Calls Abd Aft Thres))
(Calls Answered + Calls Abandoned)]
P0724352 Standard 1.0
100
November 1994
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