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Statistics groups 19-43
Dst Abd After Thrsh
The number of abandoned calls which had a delay greater than or equal to
the service level threshold value for the destination ACD-DN.
Dst Ans After Thrsh
The number of answered calls including those that enhanced and network
time overflowed and excluding those which "basic" time overflowed.
These calls experienced an answering delay greater than or equal to the
service level threshold value for the destination ACD-DN. For enhanced
and network time overflow in calls, the delay is the time spent in the logical
time overflow queue.
ETOF Ans After Thrsh
The number of enhanced time overflow answered calls, which experienced
an answering delay greater than or equal to the service level threshold value
for the destination ACD-DN. For local enhanced time overflow in calls, the
delay is the time spent in the logical time overflow queue.
Max Abandon Delay
The longest delay of all abandoned calls for each source/destination
ACD-DN combination.
Max Answer Delay
The longest delay experienced by all answered calls, excluding local and
network time overflowed calls for each source/destination ACD-DN
combination.
Max LTOF Delay
The maximum answering delay of all local time overflowed calls for each
source/destination ACD-DN combination.
Max NTOF Delay
The maximum answering delay experienced for all network time
overflowed calls answered at this destination ACD-DN. It includes both the
time spent waiting at the source queue before being given network
treatment and the time logically queued at the destination. This field always
appears as zero in data records where the source and destination nodes are
equal.
Network Administration Center Supervisor's User Guide Product release 2
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