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11-46 Standard management reports
Figure 11-14
Network ACD-DN Performance Report
ABC Corporation
Interval: 15:00 Day: 03/16/96
ACD–DN
INTVL
–––QUEUE PROFILE––––
SRV
LVL%
Destination Node: 785
852
15:00
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
852
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
=================================================================================
=================================================================================
Destination Node: 820
860
15:00
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
860
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
=================================================================================
=================================================================================
*********************************************************************************
*********************************************************************************
P0724352 Standard 1.0
Network ACD–DN Performance Report
Interval Report
Relative time zone: Node
––––AVG DEL––
AN
NT
LC
EN
S
W
L
SE
SE
SE
SE
C
C
C
100
0
0
0
0
100
0
0
0
0
100
0
0
0
0
100
0
0
0
0
100
0
0
0
0
100
0
0
0
0
450
0
0
0
0
November 1994
Date: 09/19/96
–––NUMBER OF CALLS–––
NT
LC
W
L
ANSW
TOVF
TOVF
H
C
44
0
0
44
0
0
44
0
0
11
0
0
11
0
0
11
0
0
250
0
0
Time: 16:30:15
–––AVG AGENT TIME–––
OVFL
AC
NO
D
IN ABND TALK
RD
SE
SE
C
0
0
44
2
0
0
44
2
0
0
44
2
0
0
57
0
0
0
57
0
0
0
57
0
0
0
150
64
Page 1
–NON ACD–
T
IN
OU
Y
T
SE
SE
C
C
C
0
265
0
265
0
265
0
50
0
50
0
50
0
765
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