Table of Contents
Advertisement
11-24 Standard management reports
Del Ann 1st
The number of calls which received the first delay announcement.
Del Ann 2nd
The number of calls which received the second delay announcement.
Interpreting the report
The Route by ACD-DN Performance Report shows statistics based on the
queue to which a call was originally directed (the source ACD-DN) and not
where the call was eventually answered (the destination ACD-DN).
Therefore, the number of overflow, interflow, and transferred calls all affect
these statistics.
The time the route was in use is shown under CCS. The value is expressed
in hundreds of call seconds. It includes answering delay, abandoning delay,
talk time, and time that calls spend on hold.
P0724352 Standard 1.0
November 1994
Advertisement
Table of Contents
