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Statistics groups 19-87
Activity code statistics
Activity code data is accumulated for each activity code and ACD-DN
combination.
Activity code data fields
The following is a list of the data fields available in the Activity Code
statistics group when using the Formula Definition feature. A description is
also shown of how each statistic field is calculated.
Num Occurrences
The number of times the activity code was entered by all agents of the
ACD-DN. If the same code is entered more than once on the same call, this
field is incremented by the number of times the code was entered.
Time Spent
The total time charged to the activity code.
Network Administration Center Supervisor's User Guide Product release 2
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