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19-46 Statistics groups
the source node is My_Node. The Tot NTOF Out Delay field should be
used to get the data from the source point of view.
Tot NTOF Out Delay
The total delay experienced by calls that network time overflowed out of
this node and were answered by agents of the destination ACD-DN. This
field always appears as zero for records where the destination node is
My_Node.
Total Abandon Delay
The total delay of all abandoned calls.
Total Answer Delay
The total delay experienced by all answered calls excluding local and
network time overflowed calls.
Total LTOF Delay
The total answering delay of all local time overflowed calls including the
time the call spent waiting before becoming eligible for time overflowing.
For enhanced time overflow, the delay includes the entire delay.
P0724352 Standard 1.0
November 1994
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