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19-42 Statistics groups
Overflow statistics
Overflow data fields
P0724352 Standard 1.0
The overflow statistics are accumulated for each source and destination
ACD-DN combination. This allows the statistics in this group to be used to
view source queue performance, destination queue performance, or the
overflow pattern.
The following is a list of the data fields available in the Overflow statistics
group when using the Formula Defintion feature. It also provides a
description of the calculation for each statistic field.
Note 1: In the field descriptions below, My_Node refers to the value
of the node for which the overflow table is kept. For example, if a call
is network time overflowed in, the destination node for that call is
My_Node.
Note 2: With certain fields, the point of view, (from the source or the
destination node/DN) is very important. If a field has a point of view,
this means that it is only meaningful for records where that node is
My_Node. This applies to NTOF fields only, and is indicated in the
descriptions below.
Calls Abandoned
The number of calls abandoned by the caller for each source/destination
ACD-DN combination.
Calls Answered
The number of calls which were answered by each source/destination
ACD-DN combination. Note that calls, which do not overflow, are
accumulated in a data record where the source ACD-DN and the
destination ACD-DN is the same ACD-DN. Calls, which do overflow, are
accumulated in the data record for the particular source/destination
ACD-DN combination. This field includes local and network time
overflowed calls.
Calls Intrflwd Busy
The number of calls given busy treatment as a result of the Supervisor
Control of Queue Size (X11 R16) feature.
November 1994
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