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7-60 Network Report Definition
Fields
P0724352 Standard 1.0
Save changes
Saves the changed spectrums currently on display. The previous
information is replaced by the changed information.
PF1=Select no command
Removes the Commands pop-up from the screen.
PF2=Options
Displays a description or list of valid entries for the field.
PF2=Remove options pop-up
Removes the Options pop-up from the screen.
PF3=Edit field
Allows a field to be edited.
PF3=End editing
Ends the editing process for a field.
Insert Here=Insert
Allows a character to be entered into a field. This function key appears
after [Edit field] is pressed.
Insert Here=Overwrite
Overwrites a character in a field. This function key appears after [Edit
field] is pressed.
Remove=Erase field
Removes the entry in a field. This function key appears after [Edit field] is
pressed.
Answering delay spectrum
Assists in determining when incoming calls are answered.
Each call is timed from the second it arrives to the second it disconnects
from the system. Furthermore, the system monitors the amount of time
different call activities take.
The answering delay is the amount of time that passes between the time the
call arrives at the ACD-DN or CDN queue and the time the same call is
answered by an agent. The Answering Delay Spectrum is a group of
November 1994
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