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Table 19-5
DNIS statistics fields
Menu # and Entry
Column Heading
Graph Heading
Description
Formula
* Base Time Unit
base
time
unit
Base Time Unit
On a report, this column is replaced with an appropriate title and format. The titles are INTVL for an
interval report, SHIFT for a shift report, DAY for a daily report, WEEK for a weekly report,
MONTH for a monthly report, and PERIOD for a period report. Intervals are displayed in a
"hh:mm" format. Shifts are displayed by shift name. Days and weeks are displayed in a "mm/dd/yy"
format. Months are displayed in a "aaaa yy" ("aaaa" is a month abbreviation) format. Periods are
displayed by "aaaaa yy" ("aaaaa is a period name) format.
10. Total calls to DNIS
TOTAL
DNIS
CALLS
DNIS Calls
This represents the total number of calls received by this DNIS number. This includes calls that were
answered and abandoned.
Calls Answered + Calls Abandoned
11. Number of DNIS calls answered
CALLS
ANSWD
DNIS Answerd
This represents the number of calls answered for the DNIS number including time overflowed and
queue-count overflowed calls.
Calls Answered
Network Administration Center Supervisor's User Guide Product release 2
Statistics groups 19-83
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