Statistics On The Cdn Delay Before Answering Report - Northern Telecom NAC User Manual

Standard management reports 11-57

Statistics on the CDN Delay Before Answering Report

Base Time Unit
The time frame (for example, interval, day, week, month, or period) for
which the report was generated.
Calls Answd
The number of calls answered by agents.
Percent Of Calls Answered Within (Sec)
The percentage of calls that were answered within the specified delay
periods.
Avg Del Sec
The average time a call waited before being answered.
Long Del Sec
The longest time a call waited before being answered.
Network Administration Center Supervisor's User Guide Product release 2