X11 Software Requirements; Hold In Queue For Ivr - Northern Telecom NAC User Manual

1-12 The Network Administration Center system

X11 software requirements

Hold in Queue for IVR

P0724352 Standard 1.0
When Chicago closes, all calls to Chicago and Toronto are overflowed to
Los Angeles. After Los Angeles closes, all calls are rerouted to the caller's
local office where a message can be left. These changes are handled by
pre-defined, pre-scheduled change orders.
Not all of the information from the Meridian MAX nodes is available to the
NAC.
The CDN-related data is only available when the Meridian is running X11
Release 17 (and higher) and CCR/EAR is enabled on the Meridian MAX.
The new RAN data is only available when the Meridian is running X11
Release 17 (and higher). The new supervisor control of queue size data is
only available when the Meridian is running X11 Release 16 (and higher).
The new IVR data is only available when the Meridian is running X11
Release 18 (and higher).
Additional data collection can be performed relating to the X11 Release 18
Hold in Queue for IVR feature.
The IVR internal data fields and data columns are only accessible if the
CCR/EAR MIS option is enabled in the target Meridian MAX node. Data
for these fields exists only if the customer is running X11 Release 18 or
higher.
Users can also create NAC reports to monitor the performance of their IVR
equipment. This can be done by incorporating IVR-related fields from a
statistics group into a report. For example, the IVR_Ans_Delay field can be
selected from the Destination ACD-DN statistics group to provide data on
the delay experienced by IVR calls answered at the ACD-DN. For more
information regarding statistic groups, refer to the "Statistics groups"
chapter. For information on creating reports, refer to the "Standard
management reports" chapter and the "Network Report Definition" chapter.
November 1994