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Network Administration Center (NAC)
system
Meridian MAX
Meridian 1 switch
The Network Administration Center (NAC) is a computerized system,
which allows organizations with multiple Meridian MAX sites (known as
"nodes") to monitor and supervise all sites from one central location. Each
Meridian MAX site must be equipped with Meridian MAX software
(Version 4.3x, Version 6.xx, or higher). This software must include the
Network ACD (NACD) and NAC connectivity options.
All nodes, which are configured and connected to the network, report their
call data to the NAC on a regular basis. While there can be up to 10 nodes
on the network, there is never more than one NAC.
The Meridian MAX is an automatic call distribution management system. It
receives the call data from the Meridian 1 and records it into the Meridian
MAX historical database. This data is displayed through the activity
screens, as it is processed. It can also be accessed through a variety of
reports.
The Meridian 1 switch connects the external telephone lines (trunks) with
the ACD agents. Meridian 1 automatically examines each call received and
executes commands in accordance with its programming. This includes
transmitting data concerning incoming and outgoing calls to the Meridian
MAX node.
There is no direct connection between the Meridian 1 switch and the NAC.
All communications between the two must first go through a Meridian
MAX node.
Network Administration Center Supervisor's User Guide Product release 2
1-1
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