All Trunks Busy Report - Northern Telecom NAC User Manual

11-14 Standard management reports

All Trunks Busy Report

The All Trunks Busy Report shows the number of times all the trunks in a
route were busy. It also shows the total time spent in an all-trunks-busy
condition and its percentage of the total time interval. When all trunks are
busy for a specific route, callers to the ACD system receive a busy signal.
A manager can use this report to determine if the system has reached its
capacity and a company should rent more trunks to meet the demand.
The key fields for the All Trunks Busy Report are Route Name and Base
Time Unit. A daily report for four routes is shown in the example.
P0724352 Standard 1.0 November 1994