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19-86 Statistics groups
Table 19-5
DNIS statistics fields
Menu # and Entry
Column Heading
Graph Heading
Description
Formula
18. Telephone service level
SRV
LVL
%
Srv Level
The Telephone Service Level represents the percentage of calls, answered and/or abandoned, within
the defined service threshold time. This formula produces meaningful results when comparing DNIS
numbers which use the same service threshold.
( [(Calls Answered + Calls Abandoned) – (Num Ans After Thrsh + Num Abd After Thrsh)]
100 )
(Calls Answered + Calls Abandoned)
P0724352 Standard 1.0
November 1994
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