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5-8 Queue Statistics Display
Accessing this feature
P0724352 Standard 1.0
This feature can be selected in one of two ways:
1
Select the "Queue Statistics Display" option from the main menu. The
Network ACD-DN Queue Statistics feature (shown in Figure 5-1) or the
Nodal Control DN Queue Statistics feature (shown in Figure 5-2)
appears depending on which feature was last viewed by the user.
or
If the Network ACD-DN Queue Statistics feature appears, follow these
steps to switch to the Nodal Control DN Queue Statistics feature.
2
Press [Commands] while displaying the Network ACD-DN Queue
Statistics feature.
3
Select " CDN Queue Statistics Display " from the pop-up window, which
appears.
Figure 5-2
Nodal Control DN Queue Statistics screen
Nodal Control DN Queue Statistics
NODE-CONTROL AVG
SVC
DN DELAY LVL
WAIT
%
334– 1-1111
8
80
333– 2-1111
2
80
442– 3-1111
88
60
444– 4-1111
77
85
570– 5-1111
0
0
646– 6-1111
7
70
740– 7-1111
0
0
(Total)
69
73
150
=
HELP = Help
Commands
PF1
November 1994
12:00:00
CALLS
–––––––––––––CALL TERMINATION–––––––––––––
ABAND ANSWD
BUSY ROUTE DISCON DEFAULT
12
10
11
13
14
15
6
4
5
7
8
9
44
66
55
33
22
11
77
77
77
77
77
77
0
0
0
0
0
0
11
9
10
12
13
14
0
0
0
0
0
0
166 158
142 134 125 140
PF3 = Configuration Control
16
10
22
77
0
15
0
F20 = >>
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